Castle Cars
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3.5
3,5 trên 5 bong bóng64 đánh giá
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37
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5
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21

Nic R
1 đóng góp
1,0 trên 5 bong bóng
thg 2 năm 2024 • Một mình
Another very bad experience with Castle Cars. I use them whenever I'm in Arundel visiting an elderly relative.
I usually getting some very rude and aggressive woman answering and generally telling me there's no car for 1 or 2 hours!
Last night took the biscuit!
I called at 8.30pm and the message said i was "first in the queue" for my call to be answered. I held for around 15 minutes, clearly the operator was on a private call!
I then hung up and called back and it was answered straight away by a young guy.
I told him where I wanted to be picked up and he said there are no cars on that road until 6am because the road is closed! I asked if he was having a laugh and he said if I had a problem with it i shoul d call the highway services! I then repeated was he having a laugh and he hung up!
Unfortunatley, with Castle Cars being the only taxi company I can ever find in Arundel I decided at 8.30pm in the pitch dark and pouring rain my only option was to walk.
This is an extremely dangerous thing to do as it's along the busy and very fast A27 dual carriageway with no lights and very narrow pavements.
This walk would've taken me around 1.45 min to my hotel!
As I started walking to the busy "closed" road, I noticed it was still open. I spoke to a highways construction worker in his truck and he said they hadn't closed it yet but even when it does close they can escort traffic needing to come up and down it to access properties.
I asked if he'd kindly call the rude taxi guy. He did, and explained that it was OK to send me a car because a taxi would be allowed to use the road. The rude operator told him there's no more cars now and I'd have to call back!
I called him straight back, just to get the "you are the first in the queue" message again!
At this stage I was about to have a nervous breakdown and the kind highways guy offered me a lift 🙏
Anyone reading this who lives in Arundel, I strongly suggest you start up a taxi company so these unprofessional idiots can be unmonopolised!
Đã viết vào 14 tháng 2, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

Jacque I
1 đóng góp
1,0 trên 5 bong bóng
thg 6 năm 2023 • Một mình
I use castle cars on a regular basis but today they were just very unprofessional. Rang from work to ask for a ride home due rain and possible thunderstorm. Was told be operator no problem no indication of a delay. Forty mins later and three phone calls an older gentleman arrived. No apology and then has the gall to go long way round and wants to charge me £7.20 when it’s usually £5.40. Very disappointing as I use them regularly and some drivers are lovey.
Đã viết vào 11 tháng 6, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

Lea H
1 đóng góp
1,0 trên 5 bong bóng
thg 5 năm 2023
The most unreliable service! Booked them for my wedding for my family and they let them wait over an hour. We prepaid and it is just really rude how they treated us - no apology, no explanation. I called four times and every time they were like, yeah we are sending a cab now, it should be with you in 15 minutes. And then they didn’t turn up. Don’t use them for an important day like your wedding.
Đã viết vào 12 tháng 5, 2023
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Melanie O
1 đóng góp
1,0 trên 5 bong bóng
thg 12 năm 2022
I made a booking to be taken to and collected from Goodwood House. On arrival, the driver requested that I pay for both journeys - and I refused, preferring to pay for the outward journey only and return journey when I was picked up. The driver suggested this was "policy" but no such policy had been mentioned to me when I made the booking. At no point did the driver suggest that I would not be picked up due to non-payment in advance of my return trip. So, 00:30 comes and goes. I waited for an hour but no taxi materialized. Thankfully, a very kind security guard drove me home instead. I have just spoken with the owner of this firm and he was not apologetic at all and appears to think it is OK to leave a woman stranded at Goodwood House at night. I will never use this appalling firm again and wish I could give them a rating of zero!
Đã viết vào 8 tháng 12, 2022
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Cherriesfan99
Cheltenham, UK881 đóng góp
5,0 trên 5 bong bóng
thg 9 năm 2022
Based at the railway station car park in Arundel, Castle Cars were very helpful, punctual and careful drivers. We use CC on our week long stay in Arundel and were never let down, Would certainly .recommend.
Đã viết vào 18 tháng 9, 2022
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Chris L
1 đóng góp
5,0 trên 5 bong bóng
thg 7 năm 2022 • Cặp đôi
Had a lovely weekend in and around Arundel all facilitated by multiple trips in and out of town using Castle Cars.

A big thank you for the excellent service, prompt arrivals and drop offs including getting us to our return train with minutes to spare due to our bad planning.

The controllers were all very friendly, helpful and professional, and the drivers also cheerful, very funny and clearly knowledgeable about a town and area they were rightly passionate about.

Once again thanks a bunch, and look forward to returning and availing ourselves of your services in the future.

Keep up the good work 👍🏿👍🏿👍🏿
Đã viết vào 25 tháng 7, 2022
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Pengriffiths
Carmarthen, UK44 đóng góp
5,0 trên 5 bong bóng
thg 6 năm 2022 • Cặp đôi
We were going to take the train and shuttle bus into Goodwood on the last day, but got to the station and there was a 30 minute wait for the next train.
Decided to check with Castle Cars if they had anyone free.
Within minutes Christine turned up with her very comfortable Lexus. We got to Goodwood quickly because of the drivers local knowledge, made a booking to return and swapped numbers, just in case we wanted to come back earlier/later than planned.
We got a call to say the car was ready for us 10 minutes before pick up time, no pressure to hurry at all.
The best but was coming back. Compared to the packed car park and closed roads that took us 45 minutes to navigate the day before, we were back in the pub in 15 minutes!
Lovely friendly and efficient service. Highly recommend.
Đã viết vào 27 tháng 6, 2022
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kennyboyle52
Evesham, UK2 đóng góp
1,0 trên 5 bong bóng
thg 6 năm 2022
Friday evening 17th June, lifted Castle Cars calling card from HomeComfort Hotel reception on A284, highly recommended into Arundel town centre. Rang a CAB at 6pm for 6.45pm pick-up prompt service. Rang for return CAB outside Eagle pub about 30 mins before closing time and after 45 mins after pub closed, still no taxi, despite calling Castle Cars who said taxi on its way, its 10 mins away it never came. So 45 minutes walk back to hotel, along the A284 not the best late night walk experience!

Saturday 18th June, thinking it was a one-off, used Castle Cars again to get into Arundel town centre, asked for first available taxi. Taxi turned up in a reasonable response time, give or take 15 -20 minutes wait. However once we got in taxi, another hotel customer tapped the driver's window and we had to wait a further 5 minutes, as he arranged for a 8 seater to pick up this other customer party. This time, when we booked the pick up, we also arranged for a 11pm pickup from the Red Lion Pub in the centre of town. At 10pm, I contacted Castle Cars to bring taxi collection forward to 10.30pm and not a problem Taxi receptionist said. I collected a Chinese Takeaway from the China Palace Restaurant, Arundel, very good food, at 10.20pm and waited outside the Red Lion. At 10:36, I called Castle Cars for an ETA and was told taxi on route and be there in 5 minutes. At 10:47, I made alternative arrangements to get back to the hotel.

So next time when I visit this area of Burpham, I will look back here for alternative Taxi firms listed on Google I found as of 26th June 2022:
-- A-Cab, Arundel
-- Apollo Taxis, Littlehampton (15 mins travel distance from Littleh .. to Arundel
-- Arrow taxi Group, Littlehampton
-- Adams Airport Cars, Littlehampton

All the good reviews on here have a localised tang, so like anything there is no smoke without fire!!
Đã viết vào 26 tháng 6, 2022
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Sara B
Arundel, UK4 đóng góp
5,0 trên 5 bong bóng
thg 5 năm 2022
My flight was already coming in to Gatwick at an unsocial time before it was then delayed until the early hours…but Sylvie still turned up with a smile to meet me. The journey as made all the better by the great conversation that I really appreciated given the time of day. Sylvie is a very good, safe and confident driver and a super nice person too! Thank you to Castle Cars for the great service from the booking to delivering me home, I will definitely book you again and recommend you to others x
Đã viết vào 30 tháng 5, 2022
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joel b
London, UK10 đóng góp
1,0 trên 5 bong bóng
thg 9 năm 2021 • Cặp đôi
Called for a taxi at 10.15pm and was told an hour, fine, will go and have a pint and wait. Called back at 11.25pm and was told the driver is 10 mins away and we're next. Called back 20 mins later and was told the driver turned up and the wrong people got in the car and there was nothing they could do but we would be picked up in another 8 minutes. Called back after 15 minutes and standing on the pavement because the pub had closed and was told they would call straight back. Waited 10 minutes and no call back so decided to walk the mile uphill along the 60mph main road 3 feet from the traffic in the pitch black and have got back to our hotel with still zero contact from Castle cars. AVOID. I'm annoyed the minimum rating is 1 star as they deserve nothing.
Đã viết vào 25 tháng 9, 2021
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