Ngoc Hien Silk
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2.0
2,0 trên 5 bong bóng19 đánh giá
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Na N
Pháp3 đóng góp
1,0 trên 5 bong bóng
thg 3 năm 2024 • Cặp đôi
FLEE Unpleasant reception, no desire to advise. It was only after heading to the back of the store that I discovered more silks.
I paid for the dress in advance: mistake! Delivery was scheduled for Sunday evening. Finally I received it Monday at noon as I left for the airport, no time to look at it.
Once home I unpacked the dress. On the front below the neckline, the fabric has a very visible weaving defect and 3 cm from the front, a thread is pulled with a loop. The dress is unwearable!
This is pure malice.
Too bad for the reputation of this beautiful country and the kindness of the people who welcomed us, for the city of Ha Noi which seduced us.
Đã viết vào 11 tháng 4, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

Thomas B
Melbourne, Úc8 đóng góp
1,0 trên 5 bong bóng
thg 5 năm 2023 • Bạn bè
I should have read the reviews first! I chose a beautiful fabric and negotiated a price with the tailor which was on the high side. She insisted I pay the whole amount up front. Two days later she called me and said I had to come back to the store and pick another fabric as she didn’t have the one I had picked. I had to change my plans for the day to travel back to the store and pick an inferior fabric to the one I had paid for. Despite returning for three more fittings and adjustments the suit pants were miles too big and I had to have them taken in when I got home to Australia. The woman was also very rude to my brother and demanded he pay an extra $30 (US) on top of what he had already paid for a jacket because she said the buttons were too expensive. My sister also had four fittings for her dress and it still wasn’t right and had to pay for it to be fixed in Hoi An. Quality of workmanship is the only good thing I can say unfortunately.
Đã viết vào 29 tháng 5, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

FarAway01922399295
5 đóng góp
1,0 trên 5 bong bóng
thg 5 năm 2023 • Cặp đôi
The quality of fabric is excellent. But beware. We had two jackets and a dress made. We left a jacket to be copied. It is not the same. The external stitching had been left off and the elastic had also not been put on. We paid an agreed price, but on returning were asked for an extra $50 for buttons. My dress had 3 fittings and still is not right. I have to have it fixed here in Australia .
Đã viết vào 17 tháng 5, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

Adéla D
2 đóng góp
1,0 trên 5 bong bóng
thg 12 năm 2022 • Cặp đôi
I decided to order a shirt and a skirt from this tailor as she had fabrics of colors that I had not found elsewhere in the street. Unfortunately, I made exactly the same lamentable experience in this shop. The owner makes a lot of promises before you pay, nothing will be a problem. When you agree on a price, she gets pushy. First you have to pay her the full amount. She also did not want to allow me to go and bring her exactly the shirt I wanted, which I proposed at the very beginning, obviously because she was afraid that I would not come back. She reassured me that everything would be as I wanted it, she can make it so. If I am not happy with the outcome, she will fit it to my size.
For the shirt I had to come back three times as it did not fit at all (way too big). I even wondered how a tailor can make something that is so far from your real size. Only at the third visit it was OK, but having a closer look there are imperfections caused by the repeated readjustments. In a regular shop this would nor pass through the quality control.
The skirt was too big as well. I told her I wanted it to sit a bit higher (as in the picture I had given her) and in the next visit it was too tight. I told her and she got extremely rude, shouted at me that it was my fault as I asked her to make it tighter, and now she cannot losen it (meaning she does not want). She said literally “I cannot adjust it a little bit here and a little bit there, it costs me too much money”. She simply rejected to correct it. The reason why the things will not be as you wanted them is that, exactly as others write, she does not care about what you really want, does not pay attention to you, is distracted (types on her cell phone while carelessly putting needles in your clothes, etc.) and pays no attention to details. With every visit she became more uplneasant and pushy and she tried to convince me repeating that “it is good” although it was obviously not.
I left completely upset about lost time (having to return repeatedly, once she even sent me back at the agreed time as it was not ready and I had to wander around for 1 hour), badly spent money and the way I was treated. Avoid this tailor at all cost! If you like any of her fabrics, critically review the quality as I have also my doubt about that. In the worst case bargain for the price of the fabric and ask someone else to make your dress for you. Never pay the whole amount in advance if you ask her to make something as then you will have no leverage against her when she does a bad job.
If you have the possibility, leave tailoring for Hoi An, I have made a very positive experience there.
Đã viết vào 23 tháng 12, 2022
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Mark
Luang Prabang, Lào7 đóng góp
1,0 trên 5 bong bóng
thg 2 năm 2020 • Một mình
I unfortunately did not read the reviews on this place like so many others. The owner is a nasty rude incompetent horrible human being. Ordered a shirt, gave her photos of exactly what I wanted. But when I got the shirt, it was not done to the specifications I had given her. She got nasty and rude and tried to tell me that I need to give her more specific instructions. I gave her photos and instructions, but her mind is somewhere else or she just doesn't understand English well enough, but most of all she just doesn't seem to care. She rushed me out of the store and didn't give me time to give her proper instructions after the first fitting, complaining about how expensive it would be to change it. I left the store, realized that there was another detail missing from my original design, rushed right back and she had locked the doors. That was last night. I am on my way to Halong Bay today and can't get to her store to give her the proper instructions that she didn't allow me to give her. From what I've read from other reviews, I may end up not taking the shirt and losing my 500,000 dong ($20) deposit. She is just so nasty to deal with, I don't feel I would ever feel any pleasure in wearing it. Word to the wise.. Do not shop here. I would not have done business with her only that she had the fabric and color that I wanted.
Đã viết vào 24 tháng 2, 2020
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Janice R
Adelaide, Úc14 đóng góp
1,0 trên 5 bong bóng
thg 10 năm 2019 • Bạn bè
I see from other reviews I’m not the only unhappy customer!
Full of promises of what she can do I’m so disappointed with the results.
I’m a ladies size 14 so didn’t expect much off the rack in Vietnam to fit. There was a lovely cream silk shirt cut on the bias. Thien (not sure of spelling) took my measurements and said they could make it for me. So pretty I picked four different fabrics. Did find one pretty dress that needed taking up at the shoulder. All good when making the order.
Foolish foolish me I paid.

Went back two days later- three of the four fabrics not available. Chose some alternatives...available ones not as nice. Arranged to come back the next day.

So disappointing. Shoulders of dress half an inch off symmetrical! Shirts fastened way way below my modesty point, and with a visible press-stud. A couple of wonky seams. Cream fabric was a poor substitute for display. There was even lining showing below the hem of the outer layer.

I insisted the shirts fasten higher, dress shoulders fixed, wonky seam to be fixed, and lining. I was very disappointed and tried to resign myself to having wasted my money. Arranged to return 2 days later.

The shoulders of the dress look lovely and fit nicely BUT the neckline is now asymmetrical. Thien has moved the shirt press-studs higher but they’re still visible. Shirt gapes below top press-stud. I thought I’d be happier if the front of the shirt was sewn shut (it’s somewhat concealed by a draped tie) she refused to. I wasn’t able to convince Thien to fix these problems. Not one of 5 pieces of clothing is wearable as is.

Her final comments were in the line of “I’m not fixing anymore for you go home and fix it yourself anyway you like”.
Đã viết vào 4 tháng 10, 2019
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

MaximilianWeber
Buenos Aires, Argentina1 đóng góp
2,0 trên 5 bong bóng
thg 7 năm 2019 • Gia đình
As I see I made the same mistake as many people. I ordered a suit without checking the reviews on Internet.
The saleswoman plays stupid games on her phone while taking measures and discussing about the details so I shouldn't be surprised that the suit doesn't fit.
By luck I was in town for a while so I had the opportunity to make some modifications as I came back. However it still doesn't fit perfectly and her seamstress wasn't there that day to make the last modifications, so obsiously the 24h promise is a lie.
We also saw a rock for 35$ that we bought in another shop for 6$ so I don't trust the quality of her products.
I payed 100$ for each Suit after having negotiated (the start price was 200$) and I am not sure about the quality of the textile that she said is Cashmere.
The saleswoman is unpleasant and dishonest. There is plenty of taylor in Hanoi were you should go rather than this one.
Đã viết vào 29 tháng 7, 2019
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koiby
6 đóng góp
4,0 trên 5 bong bóng
thg 4 năm 2019 • Cặp đôi
I was on a 9 day holiday at Hanoi and visited many tailors to see what the experiences and interactions are like. Without a doubt, the highly ranked tailors deliver great experiences and pleasant interactions to ensure that the final clothing has reached your expectations.

On a walk along Hang Gai, I managed to see Ngoc Hien and thought it would be interesting to pop in to take a look. I would say the prices are slightly better, maybe USD 20 cheaper. The proprietress is experienced in the trade and was able to offer her views on the possibilities of the expected clothing. I would like to confirm that the blue blazer and trousers I made were up to my expectations and am pleased with the work done by Ngoc Hien.

There are specific areas in our conversations in which I think a buyer should be more careful with:
- always explain in full detail about what you want
- always enquire in full detail if you opting for what the seller advised
- never ever assume the tailor understood you perfectly
- full payment upfront is desireable to the seller but please don't do that unless they have your full trust
- deposit is fine with remainder payment on final receipt of the goods
- always arrange for first fitting so that you can ask for further alteration if the original plan and execution did not work out
- if you opt for no fitting and collect just before your Hanoi departure, the odds are good that the item is not to your satisfaction

With that, Ngoc Hien is ok for Men's stuff since they are not as complicated, cheers!
Đã viết vào 5 tháng 5, 2019
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Liz - Wanderlust
Charleston, Nam Carolina15 đóng góp
1,0 trên 5 bong bóng
thg 4 năm 2019 • Một mình
Do NOT go with any tailor who wants all the money upfront!! That should have been my sign. Also should have read the reviews before going with them. If I could have given them a negative 3 star I would.

Here were my issues:

1. OVERCHARGED. Price charged was $100 more than price quoted. But they were talking super fast disracting me with questions of what I wanted and had my card charged and me out the door before I really looked at their charges. Was told I would be charged 10% of anything put on the credit card. Instead I was charged 20% of the entire bill.

2. MISQUOTED. Gave me a total for all my items but charged me what she wanted anyway. Again, distracted so I didn't get a chance to really look at the itemized charges until I got to my hotel.

3. 24 HR TAILOR MADE READY. Not true. I am 4 days into it. Thankfully I have time otherwise it would be an issue. Sense they pushed me back for those that needed their suit in 24 hrs.

4. BATE & SWITCH. I picked out a thick raw silk fabric for a clean cut white dress shirt for my suit. Went for the first fitting and got some cheap see-through fabric. ($50 throw away). I asked for a high collar and french cuffs. She said she knew what I want was the Versace collar and french cuff. I came back and the collar not only was tiny, but no french cuff and the sleeves were too short. What happen to knowing I wanted a Versace collar?!! Then shocked me when she asked me to show her what a french cuff was because she didn't know. Had to take a picture of it off of my phone to keep for the changes to the shirt. What tailor does not know a french cuff??!!!!

Also I picked out a cashmere fabric for the suit but I really sense it is polyster.

5. USED RUINED FABRIC. So not only was the dress shirt not raw silk but I have a feeling the dress I ordered is most likely just cheap rayon or polyster shine. I showed her a picture of the dress which is a grecian style with a little drape to the waistline. Went into the fitting and the waistline was under my boobs and not around my waist. The stitching was done with white instead of trying to match it to the silver/tan fabric so it was noticeable. Also waaayyyyy too long. She said she cut it so I could wear heels but I would have to wear 10" heels to keep it from dragging behind me but I figure and easy fix. The worst part was right at front and center of the dress, is a fabric burn. She swore it was a stain and she would clean it but both my fiance and I know that was not a stain. ($100 throw away).

6. NO ROOM. I was in there for my first fitting. Came out to show my husband and have things marked to be taken in. Was shocked when another gentleman was in my dressing room changing into his suit. It wouldn't bother me but my purse, phone, bra & underwear and purchases were left in the room. When I went back in to change I could see that he was a bit uncomfortable with having to share the same dressing room with me also. It wouldn't be a big deal had she let me know, I would have grabbed my things and had my husband hold them for me.

My husband felt so bad for me since his tailor Duc Minh did such a wonderful job at only $150 per suit. I just wish they did women's suits too.

So 1 suit, 2 pants, 1 dress shirt and 1 dress later. I would gain 1 suit and 2 pants and lost 1 dress shirt and 1 dress $150 loss.

I agree with everyone. They are dishonest, pushy, aggressive and full of false promises.
Đã viết vào 30 tháng 4, 2019
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Peter
Stratford, Canada89 đóng góp
2,0 trên 5 bong bóng
thg 3 năm 2019 • Doanh nghiệp
Should have read the reviews before making a purchase filled with all false promises. Such a horrible experience. Rookie mistake by not reading the other reviews before engaging. Ms Hien is the owner. The exterior sign suggests they are professional. You enter the shop and they have nice fabrics and are so reassuring they can make anything in 24 hours. Just show Ms Hien a photo and she can have it made the next day, or so we were told. Paid her the entire amount upfront at her request. After payment she said the garment was more difficult for her “factory” to make but we were departing and needed to stick to the 24 hour promise. When we arrived for the fitting the next day she explained that she personally spent 2 hours in the market looking for the buttons and it wouldn’t be ready for 2 more hours so zero time for error. We arrived back at the promised time. She kept telling us how beautiful the dress was and it was exactly the opposite for my wife. She said she would fix it and send to us in Canada but we now knew she couldn’t be trusted. Everything she said was untrue. Fortunately she refunded our money and we went down the block and purchased a beautiful off the rack silk dress. Please exit this store ASAP.
Đã viết vào 15 tháng 3, 2019
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