Dear Sir, At first, we'd like to say sorry for the unpleasant feeling you had. You had taken much time to find and go to our spa which was moved to new place and the new road to our spa is not as convenient. As you know, now the COVID time and we have to reduce almost our staff includes the security man who normally open the gate for motorcycle. Yesterday we still worked without the security man, but the sign board and the gate entered our spa were opened. But customers were very rare in this COVID time :-( And yesterday from 6pm-7pm30, we had a talk with our receptionists to discuss about the working time, cutback plan during COVID time. Maybe you visited us during that time and you saw a group of young female people gathering. If at the time you had visited our spa, you just make a call, gesture or just leave your motorcycle in front of our spa and walk in, we could have seen you and served you the relaxing massage with our best effort. Maybe one of your staff noticed you but it was dark outside and there was many people pass by our spa like this everyday. So she might think you didn't want to come in our spa as customer. Finally from the bottom of our heart, we don't choose to have selective customers, we serve every people with our enthusiasm and professional. And we also like to deeply say sorry for this issue happened to you. If you have time and still stay in Nha trang, we would like to invite you to visit our spa again, to give us a chance to serve you with our best effort. Thank you and hope you have a good day! Your sincerely, Sen Spa Nha Trang