WE Cinema
WE Cinema
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Cải thiện hồ sơ nàyKhu vực
Địa chỉ
Khu lân cận: Clementi
Phương thức đi lại
- Clementi • 5 phút đi bộ
Liên hệ trực tiếp
Tốt nhất lân cận
Nhà hàng
1.067 trong vòng 5 km
Điểm du lịch
499 trong vòng 10 km
Đóng góp
1.0
1 đánh giá
Xuất sắc
0
Rất tốt
0
Trung bình
0
Tồi
0
Tồi tệ
1
kgc
79 đóng góp
thg 4 năm 2019 • Gia đình
My son and I were extremely excited to catch a movie. We booked our tickets online and received an e-ticket. I also ordered a tea set special as I was feeling exhausted from a very long day. The photograph showed a nice meal served on a small table in front of the seats with a nice pot of tea, a bowl of popcorn, and a small plate of cake. I assumed it would be served inside like in other premium theatres.
Arriving an hour too early, we had to find a way to pass the time but there was nothing to do in 321 Mall where this cinema was situated. We ended up seated on a rug along with other moviegoers who were waiting for their shows to start. There were no proper waiting seats which seemed odd but it didnt bother us too much.
Ten minutes before our show we were let into the theatre. And that's where the rude awakening happened... upon reaching our seats, I realized I had booked us to be seated in front of a wall. I am 160 cm. When I sat on our seat, the offending wall covered 20% of the screen for me! The space in between the wall and the seat was about as wide as an economy airline seat so it was impossible to ignore.
I reviewed the website and our e-tickets to check if I happened to have missed a warning regarding a wall. Perhaps these are meant for very tall people... But there were no warnings. I also realized then that there would not be a nice little serving table or server bringing us tea inside the cinema. I had to pickup our tea set from the front desk.
I then went back out the cinema to the hallway to look for assistance, but there were no people to assist us. So I had to walk 5 levels down the fire exit staircase, go out the 321 mall, come back into the mall, go back up to level 3, and walk to the cinema front desk to seek out the cinema manager for assistance.
He explained as per some building code provision or another the wall met the code's standards. This upset me a lot because this seems like they were ready with an excuse as other patrons must have complained about that wall already. Rather than simply add a caveat to warn customers before they purchased the tickets, or to completely remove these seats from the inappropriate area. I wanted to refund and walk away but as I had left my teenage son in the cinema, I had no choice but to accept a change of seat to the second row of the cinema.
It was also here that my two tea sets was given to me in two plastic bags to be carried into our cinema. It was simply a soda machine tea in a normal disposable cup, small sized popcorn in a paper box, and lava cake in a paper plate. Nowhere near the picture in their website promo.
In the end, the second row seats were not bad. We didt have to crane our necks like in other cinemas. And in retrospect I guess perhaps if I used one of their free booster seats, then we would've been able to see properly. But really this was just an overall disappointing experience of not meeting expectations.
Arriving an hour too early, we had to find a way to pass the time but there was nothing to do in 321 Mall where this cinema was situated. We ended up seated on a rug along with other moviegoers who were waiting for their shows to start. There were no proper waiting seats which seemed odd but it didnt bother us too much.
Ten minutes before our show we were let into the theatre. And that's where the rude awakening happened... upon reaching our seats, I realized I had booked us to be seated in front of a wall. I am 160 cm. When I sat on our seat, the offending wall covered 20% of the screen for me! The space in between the wall and the seat was about as wide as an economy airline seat so it was impossible to ignore.
I reviewed the website and our e-tickets to check if I happened to have missed a warning regarding a wall. Perhaps these are meant for very tall people... But there were no warnings. I also realized then that there would not be a nice little serving table or server bringing us tea inside the cinema. I had to pickup our tea set from the front desk.
I then went back out the cinema to the hallway to look for assistance, but there were no people to assist us. So I had to walk 5 levels down the fire exit staircase, go out the 321 mall, come back into the mall, go back up to level 3, and walk to the cinema front desk to seek out the cinema manager for assistance.
He explained as per some building code provision or another the wall met the code's standards. This upset me a lot because this seems like they were ready with an excuse as other patrons must have complained about that wall already. Rather than simply add a caveat to warn customers before they purchased the tickets, or to completely remove these seats from the inappropriate area. I wanted to refund and walk away but as I had left my teenage son in the cinema, I had no choice but to accept a change of seat to the second row of the cinema.
It was also here that my two tea sets was given to me in two plastic bags to be carried into our cinema. It was simply a soda machine tea in a normal disposable cup, small sized popcorn in a paper box, and lava cake in a paper plate. Nowhere near the picture in their website promo.
In the end, the second row seats were not bad. We didt have to crane our necks like in other cinemas. And in retrospect I guess perhaps if I used one of their free booster seats, then we would've been able to see properly. But really this was just an overall disappointing experience of not meeting expectations.
Đã viết vào 12 tháng 4, 2019
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