TripGuru Bali
4.5
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TripGuru Bali
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Hiển thị tùy chọnĐóng góp
4.5
403 đánh giá
Xuất sắc
359
Rất tốt
16
Trung bình
9
Tồi
4
Tồi tệ
15
Ryland T
4 đóng góp
thg 3 năm 2024 • Một mình
Fraudulent company…
Tripguru is the worse your company…
I booked a tour in Bali… and specifically sent an email to confirm that I will be returned to my hotel by 6 pm… because I had prebooked a 6:30 pm airport transfer… and Bali traffic is no joke and you must leave on time…
Tripguru responded that I would be back on time by 6 pm…
So I go on the tour and confirm with the driver… and the driver says that I will get back at 8:30 pm and miss my flight…
It was a group tour and so I even tried to stay on the tour but every person had to agree to do the Ubud rice fields last and go far east first… I was even willing to pay for my own taxi from Ubud back to Denpasar AT MY OWN EXPENSE…
Unfortunately, one of the passengers was adamant that she wanted to do the Ubud rice fields first… and so I had to leave the tour before it started…
And here is the Fraud and Scam part… the company refused to issue a refund even when I have written proof that they responded saying I would be back by 6 pm in time to catch my flight…
I booked through GetYourGuide and they refunded their 30% cut… but TripGuru is a fraudulent company and still has not refunded the money…
I could do a bank chargeback with all the written evidence that I have on this… but that would also harm GetYourGuide who gave me a refund on their part…
So I am instead just warning everyone not to work with TripGuru…
The problem is that TripGuru I found out is based in the Philippines and not Bali… so their customer service doesn’t even know anything about Bali…
Tripguru is the worse your company…
I booked a tour in Bali… and specifically sent an email to confirm that I will be returned to my hotel by 6 pm… because I had prebooked a 6:30 pm airport transfer… and Bali traffic is no joke and you must leave on time…
Tripguru responded that I would be back on time by 6 pm…
So I go on the tour and confirm with the driver… and the driver says that I will get back at 8:30 pm and miss my flight…
It was a group tour and so I even tried to stay on the tour but every person had to agree to do the Ubud rice fields last and go far east first… I was even willing to pay for my own taxi from Ubud back to Denpasar AT MY OWN EXPENSE…
Unfortunately, one of the passengers was adamant that she wanted to do the Ubud rice fields first… and so I had to leave the tour before it started…
And here is the Fraud and Scam part… the company refused to issue a refund even when I have written proof that they responded saying I would be back by 6 pm in time to catch my flight…
I booked through GetYourGuide and they refunded their 30% cut… but TripGuru is a fraudulent company and still has not refunded the money…
I could do a bank chargeback with all the written evidence that I have on this… but that would also harm GetYourGuide who gave me a refund on their part…
So I am instead just warning everyone not to work with TripGuru…
The problem is that TripGuru I found out is based in the Philippines and not Bali… so their customer service doesn’t even know anything about Bali…
Đánh giá về: Quick Access: The Bali Instagram Small Group Tour
Đã viết vào 13 tháng 3, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Stacy M
4 đóng góp
The trip was a great way to see all the highlights of Ubud. We had a fantastic tour guide Dewa who was very helpful, funny and answered all of our questions.
Đánh giá về: Ubud Small Group Tour: Monkey Forest, Tegalalang Rice Terraces and more
Đã viết vào 2 tháng 3, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Thank you so much for your 5-star review! We are thrilled to hear that you had such a positive experience with us.
Đã viết vào 3 tháng 3, 2024
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.
Matje H
Schoonhoven, Hà Lan4 đóng góp
Wat een mooie natuur, echt geweldig.
Super leuk ook om te doen, door water heen lopen, over rotsen klauteren. Wat een avontuur.
Super leuk ook om te doen, door water heen lopen, over rotsen klauteren. Wat een avontuur.
Đánh giá về: Bali Adventure Tour: Hidden Canyon, Tegenungan Waterfall, Goa Gajah temple
Đã viết vào 26 tháng 2, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Thank you so much for your 5-star review! We are thrilled to hear that you had such a positive experience with us.
Đã viết vào 27 tháng 2, 2024
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.
晨 杨
3 đóng góp
thg 1 năm 2024 • Một mình
I have day tour of Ubud highlights. As a solo visitor , my guide Santika, take care of me so well, with professional attitude and nice driving, always walk with me. This agency has great service. I have so much fun, see great picture, please do some tour with them!
Đánh giá về: Ubud Private Tour: Monkey Forest, Tegalalang Rice Terraces and more
Đã viết vào 14 tháng 2, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Thank you for giving us a 5-star review! We're thrilled to know that you had such a positive experience with us.
Đã viết vào 15 tháng 2, 2024
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.
Jane H
2 đóng góp
thg 2 năm 2024 • Gia đình
While our driver, and local guide were absolutely lovely and super helpful. TripGuru is the most unorganised and unprofessional trip provider I have ever worked with (and I have used a lot).
To start we booked our tour a month and a half in advance, they waited until 12 hours before our trip started that we needed a medical certificate.
This is not only extremely hard to do when in a different country but also very expensive.
TripGuru pretty much said ‘oh well get it or don’t’ and did nothing to help obtain one.
After our tour, the driver was experiencing mechanical problems.
OTHER tour guides have organised for alternate travel and ensured the driver was able to get assistance.
TripGuru however, told me they were in contact with our driver but they were not answering his calls or text.
They then refused to organise or assist with alternate travel and we were stranded on the side of the road for 2 hours in the heat after not having eaten for over 12 hours while we tried to fix the car.
Our driver had to use 1 months salary to temporarily fix the problem and was offered no compensation.
I am utterly disappointed in my experience with this company and will never be using it again as well as advising anyone who will listen to do the same.
To start we booked our tour a month and a half in advance, they waited until 12 hours before our trip started that we needed a medical certificate.
This is not only extremely hard to do when in a different country but also very expensive.
TripGuru pretty much said ‘oh well get it or don’t’ and did nothing to help obtain one.
After our tour, the driver was experiencing mechanical problems.
OTHER tour guides have organised for alternate travel and ensured the driver was able to get assistance.
TripGuru however, told me they were in contact with our driver but they were not answering his calls or text.
They then refused to organise or assist with alternate travel and we were stranded on the side of the road for 2 hours in the heat after not having eaten for over 12 hours while we tried to fix the car.
Our driver had to use 1 months salary to temporarily fix the problem and was offered no compensation.
I am utterly disappointed in my experience with this company and will never be using it again as well as advising anyone who will listen to do the same.
Đã viết vào 10 tháng 2, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Jette M
1 đóng góp
thg 10 năm 2023 • Một mình
My Guide (Komang) was very friendly and polite. I was totally thrilled and felt very comfortable. He had a lot of knowledge and was happy to answer all my questions. Thank you so much! :)
Đánh giá về: Bali Adventure Tour: Hidden Canyon, Tegenungan Waterfall, Goa Gajah temple
Đã viết vào 14 tháng 1, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Relax12722585371
1 đóng góp
thg 1 năm 2024 • Một mình
A lovely tour to see some of the most iconic places, it's a long tour so be prepared. Photos were stunning and we covered a good few places in this tour. Definitely would recommend it when in Bali.
Đánh giá về: Quick Access: The Bali Instagram Small Group Tour
Đã viết vào 13 tháng 1, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
12764
1 đóng góp
thg 12 năm 2023 • Một mình
I went on the West Nusa Penida tour with TripGuru and thoroughly enjoyed my adventure, so I decided to book this East Nusa Penida tour and I loved it just as much! I had the best tour guide Topan as my guide and he had no problems taking as many photos as I wanted. He was super friendly and accommodating, stopping when I wanted a snack or a bathroom break! TripGuru does it again with the out-of-this world service and experience. Wish I could book them every time I traveled. They are definitely my go-to provider now!!
Đánh giá về: East Nusa Penida Small Group Tour: Atuh Beach & Diamond Beach – Full Day
Đã viết vào 7 tháng 12, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Oeng s
3 đóng góp
thg 11 năm 2023 • Bạn bè
The day is jam-packed with sites and activities but we never felt rushed. Putu was so attentive to all our needs, seeming to know when we needed more time to swim, chill, or eat. This is the type of tour that can be enjoyed by all ages. My friends and I were joined by a small family and honeymooning couple, and we all became great friends after this amazing experience. One of the best marine life I’ve seen so far! Do this when you’re in Bali, you won’t regret it!
Đánh giá về: Blue Lagoon Bali Snorkeling & Tanjung Jepun Small Group Tour – Full Day
Đã viết vào 3 tháng 12, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
shane s
2 đóng góp
thg 11 năm 2023 • Cặp đôi
Great trip as part of a small group tour of just two couples. Scenery was amazing and our driver Mr.Guna was great company for the day he really went above and beyond to entertain us and give us all a great day. The waterfalls were fantastic. Highly recommended trip
Đánh giá về: The Sekumpul Waterfall and Temple Small Group Tour
Đã viết vào 27 tháng 11, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
We're so grateful for your 5-star review! Your positive feedback means a lot to us.
Đã viết vào 29 tháng 11, 2023
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.