Acrobranch Centurion

Đánh giá Acrobranch Centurion


4.5
95 đánh giá
Xuất sắc
49
Rất tốt
37
Trung bình
4
Tồi
0
Tồi tệ
5

Unhappy Customer
1 đóng góp
Worst service ever
thg 10 năm 2021
I took my kids for Acrobranch at Big Red Barn yesterday, and it was a terrible experience.

A year ago, we went there on a weekend and it was quite busy. We arrived, paid, and started the course. The staff was very friendly (we did the yellow course for smaller children), they made it fun for the kids, repeating the zip line a few times if no one was queuing behind, and cheering them on with big smiles.

Today, we went on a weekday in the school holiday, and it was not very busy when we arrived. We were told to wait 2.5 hours for the first available opening because we did not pre-book, and there is a limited amount of persons allowed on the course at a given time.

At that moment, there were 3 children on the yellow course, and during the next 2.5 hours there were always between 1-3 children. The more difficult courses were not busy either, with no more than 5 persons in total. Yet, when we started 2.5 hours later, there were 9 children on the yellow course, and more than 20 people lining up for the more difficult courses! The queue for the more difficult courses was so long that the older child had to wait 45 minutes from being harnessed before he could even start the training part of the course!

About half an hour before our allocated time, when there was again just one child on the yellow course, I asked if we could start earlier as it is not busy. I was told that it is not possible, because they have limited staff for the day. In addition, the kids first had to undergo the mandatory training with the group at the start of the time slot. There were other staff standing around doing nothing, but were unwilling to help because they were waiting to see where they would be allocated for the next time slot. Therefore, we cannot start the yellow course, with one child and one staff member on the yellow course. However, later there were 9 children on the yellow course with one staff member (and at times zero or two staff members). During this busy time, people arrived at random times and started immediately.

The staff were somewhat polite towards the children, but not friendly. When my children waited to be helped at the zip line and I clipped them in, I was reprimanded because I am not allowed. When I let them go for a second slide (with no one waiting behind us), we were told it is not allowed. No smiles.

This place will never see us again. The attitude of “we will go out of our way to NOT help you” was worse than when I had to renew my driver’s license. What bothered me most was the blatant lies to achieve this.
Đã viết vào 8 tháng 10, 2021
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của TripAdvisor LLC.

Annette Stals
1 đóng góp
Fun little bitt scary
thg 12 năm 2020 • Gia đình
Admission was our guide, she is excellent, amazing at guiding encouraging helpfull. And you should ask help from
her
Đã viết vào 11 tháng 12, 2020
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của TripAdvisor LLC.

ColinvS
Midrand, Nam Phi1 đóng góp
Great fun teambuild at Acrobranch
thg 12 năm 2020
We had a great fun teambuild at Acrobranch for both the ladies and the gents and Acrobranch caters for different fitness levels - green is beginner, blue is more advanced focussing on balance and red is even more advanced focussing on upper body strength. Afterwards, treat yourself to a legendary Turkish Delight Milkshake.
Đã viết vào 4 tháng 12, 2020
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của TripAdvisor LLC.

saajidah
2 đóng góp
amazing
thg 10 năm 2020 • Gia đình
An amazing experience i have a 3 old 6 year old and a nine year old each child did something out of their comfort zone which was amazing as a parent to see and the assistance from the helpers were great they had patience and helped the kids when they were stuck A LADY NAMED ADMISSION WAS AMAZING SHE HELPED US WITH A FRIENDLY FACE AND VERY ENCOURAGING
Đã viết vào 27 tháng 10, 2020
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của TripAdvisor LLC.

Sadi
1 đóng góp
Awesome experience
thg 10 năm 2020 • Gia đình
I had a great time.... Absolutely fun. The people assisting were really helpful.... A special thanks to Admission, who was extremely patient and assisted the younger kids all the way through the obstacle course. Amazing experience!!!
Đã viết vào 27 tháng 10, 2020
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của TripAdvisor LLC.

andrebotha99
Pretoria, Nam Phi208 đóng góp
Family outing
thg 8 năm 2020 • Gia đình
The whole family did the blue course. Son of 7 and daughter of 11 enjoyed themselves. My wife and I also climbed, swinged and played!
Đã viết vào 11 tháng 8, 2020
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của TripAdvisor LLC.

Elanè VD W is Lana
Olifantsfontein, Nam Phi33 đóng góp
Healthy playtime space
thg 1 năm 2020
Love this place. Will recommend it to any adventurous person. The supervisors are excellent in the way they take care of each and every person using the facilities.
Đã viết vào 29 tháng 1, 2020
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của TripAdvisor LLC.

Melanie F
7 đóng góp
Acrobranch fun
thg 1 năm 2020 • Gia đình
It was great fun for the kids, they really enjoyed it a lot. The staff was very friendly and very helpful. Will definitely visit again.
Đã viết vào 9 tháng 1, 2020
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của TripAdvisor LLC.
Good Day, It is fantastic News! Thank You for your review & can't wait to see you again! Kind Regards, The Acrobranch Team
Đã viết vào 10 tháng 1, 2020
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của TripAdvisor LLC.

DT02
Johannesburg, Nam Phi94 đóng góp
Awesome
thg 1 năm 2020 • Gia đình
My daughter did the acrobranching while we were out riding, she thoroughly enjoyed it and did the route 4 times, the staff there are excellent, they guided her each step of the way and were very patient. We will be returning very soon.
Đã viết vào 5 tháng 1, 2020
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của TripAdvisor LLC.

CerysIvy
Centurion, Nam Phi208 đóng góp
Family fun!
thg 11 năm 2019 • Gia đình
Great time at the Acrobranch staff are friendly and attentive.
Great for kids! Great for building confidence, co ordination and balance. Adults can do the red course which is a great work out too!
Đã viết vào 17 tháng 11, 2019
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của TripAdvisor LLC.

Hiển thị kết quả 1-10 trong số 95
Có thông tin nào thiếu hoặc không chính xác không?
Đề xuất chỉnh sửa để cải thiện nội dung chúng tôi hiển thị.
Cải thiện hồ sơ này