Soaring Eagle Casino

3.5
989 đánh giá
Xuất sắc
344
Rất tốt
224
Trung bình
167
Tồi
131
Tồi tệ
123

Faye P
1 đóng góp
This review is only about the Little Eagle Cafeteria. The service is getting worse each time I visit. Some of the workers are just down right rude and disrespectful. The cafeteria is totally unorganized. I will state just a few of the incidents I experienced.

1. (Incident 1) My pager went off indicating my food was ready, I went to get the food. There was approximately 10 other customers whose pagers had gone off and they were waiting for there food. All of us were being ignored by the cafeteria staff. Most of our food had been placed in the back and was getting cold. The cook, the one who has been there a long time, just looks over you and serve the ones he want to serve. When I finally got my food, it was cold and the fries were missing. I told them the fries were missing and they told me to return in 10 minutes to get the fries. I returned in 10 minutes and they had forgotten about the fries. I returned two other times and did not get the fries. It took them 2 hours to get the fries to me. Also, when I asked that cook to give me catsup because there was none out there, he said he did not have time.

2. (Incident 2) I ordered chicken and onion rings. When I got my order, it had four onion rings and three of them were burned to a crisp. I took the onion rings to the cashier. The cashier had them prepare me more onion rings. This order was for my grandson who is diabetic and has to eat within 15 minutes of taking his insulin.

3. (Incident 3) The pager went off indicating my food was ready. I went to get the food and, as is lots of time, others were standing there to get their food because their pager had also gone off. The young man took my pager, put it down somewhere but did not give me my food. After about 10 minutes, I asked him where was my food and told him I had given him my pager. The cook, the one who has been there a long time, smeared and said, "I do not know your number.". Finally, the young man found the pager he had placed somewhere, read the number, and got my food from the back.

4. (Incident 4) I ordered a hamburger for my husband and asked them to put everything on it, when I got the sandwich, it had only meat and bread. I ordered 5 chicken wings and got an order that had four chicken wings and an onion ring.

There are several other incidents I could mention but the ones listed above should be enough for you to review policies/procedures and make the necessary changes.
Đã viết vào 19 tháng 9, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Dear 420fayep, Thank you for taking the time to write a review regarding the Little Eagle Cafe. I'm very sorry to hear of your disappointment with the service and organization of the outlet and appreciate your feedback. I have shared with our food and beverage team. I would appreciate if you would reach out to me at the contact information below so I can put you in touch with the leadership team. Thank you again for your comments and we hope to see you in the future. Warm Regards, Misti Houle Call Center Manager mhoule@sagchip.org or 1-888-732-4537
Đã viết vào 20 tháng 9, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

CAROL L
Nashville, TN420 đóng góp
Played some games before a concert, it was very nice! Very busy! Got a great pizza afterwards and workers were friendly!
Đã viết vào 8 tháng 9, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Hello Caroll942, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We are thrilled to hear of your wonderful experience at our resort! I love the pizza too! We look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Đã viết vào 9 tháng 9, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

Bobbie B
Cincinnati, OH150 đóng góp
This is such a nice casino. It is rather large, has slot machines and table games. They have a lot of the new slot machines that are popular at this time. There are several restaurants within the casino. The property is clean, non-smoking. We stayed at the hotel there, and it was very nice also.
Đã viết vào 8 tháng 8, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Dear Bobbie B, Thank you for taking the time to write a review of your recent visit to Soaring Eagle Casino & Resort. I'm happy to hear you enjoyed your time with us and we look forward to seeing you again in the future. Warm Regards, Misti Houle Call Center Manager
Đã viết vào 9 tháng 8, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

Traveler6466
8 đóng góp
Haven't been to Soaring Eagle for quite a while, now I know why! Slots seem to be very tight, long wait at restaurant. Didn't stay too long. Stopped on way home and had lunch.
Đã viết vào 18 tháng 7, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Dear unlucky52, Thank you for taking the time to write a review of your recent visit to Soaring Eagle Casino & Resort. I am sorry to hear of your long wait at the restaurant but hope you enjoyed your meal with us. I wish you better luck gaming in the future and we hope to see you again. Warm Regards, Misti Houle Call Center Manager
Đã viết vào 19 tháng 7, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

Bạn bè
I went to soaring eagle for the new kids on the block concert. Where we were sitting i couldnt see a thing. People were standing up, i'm handicapp and i can't stand up through the whole concert. We asked ti move but they said we couldn't. So it's ok for people to stand in front of me
Đã viết vào 27 tháng 6, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Hello Luckybutt1, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We apologize for the less than satisfactory experience at our property for the NKOTB concert. Please contact me at sszymanski@sagchip.org so I may look into your issue a little further. We look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Đã viết vào 28 tháng 6, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

Bạn bè
As a person with a service dog I have experienced multiple instances of discrimination by hotel staff who do not seem to understand or respect the law or rights. I was comped a suite tonight by my casino host only to be told I was moved to a “pet friendly” room. When I explained to manager that was discriminating under ADA law I was told to take it up with their legal staff and drop it or leave. So I accepted the “lesser” accommodations only to be given a “barrier free” room (which I don’t need) that looked and smelled like a prison cell. The faucet handle was not attached and bathroom smelled like sewage backup (my friend actually vomited due to smell). When I called to complain they put us in another room (after maybe they read the law) that was beautiful and not close to comparable to their “barrier free/ service dog friendly” room. They may boost about having a “hero day” for those who served etc. But if u r disabled or have a service dog forget it. Sad because otherwise and overall I would recommend this place. U would think a Native American run casino might understand discrimination. (And not a one off instance…they accused my service dog of having fleas and wanted to charge me a 250 cleaning fee despite fact she has a flea treatment and I took her to vet after accusation and got verification she didn’t have them and then they dropped the charge and another time one of the front desk employees asked me to demo my dogs tasks). I’m not faking my disability and if they cant see my disability it doesn’t mean it doesn’t exist and also doesn’t mean I need a “barrier free” room.
Đã viết vào 15 tháng 6, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Hello FellowTraveler166693, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Đã viết vào 15 tháng 6, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

mikko178
Trenton, MI4 đóng góp
Bạn bè
Sadly I won't be back,beautiful ,clean rooms that are comped, but even that will not entice me anymore was there for 2 days and the casino was basically empty good morning. I can see why everyone General consensus was that they are not offering any bonuses or are you are not able to win anything on the slot machines. Everyone there was saying they were spending thousands of dollars for two days and could not win a dime it looks like the casino is taking everyone's money. I will stick with FireKeepers where they have winners every day of huge jackpots. The casino is much more generous with their pay back to their loyal customers.
Đã viết vào 13 tháng 5, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Hello mikko178, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We apologize for the less than satisfactory experience at our resort and look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Đã viết vào 16 tháng 5, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

Jackie M
1 đóng góp
Won't come back until the poker room is open again. I doubt play anything else there there has to be many players that want to come and play poker. If you want more people in your casino I would think you would considering on opening the poker room again. Thank you
Đã viết vào 6 tháng 5, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Hello U2706WYjackiem, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We apologize for the less than satisfactory experience at our resort and look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Đã viết vào 9 tháng 5, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

jay b
Mount Pleasant, MI1 đóng góp
if i could write a negative i would they raise there table limits if you winning , went from 5 min to 10 then to 15dollar min, the hole tbl stood up , and the guy said they keep raing it , bad enough they wont let you win but when you are they do everything to take it back
Đã viết vào 24 tháng 3, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Dear C6190RPjayb, Thank you for taking the time to write a review of your recent visit to Soaring Eagle Casino & Resort. I'm sorry to hear of your disappointment with the table limits. I have shared your feedback with our tablegames team for review. If you have further comments, you may reach out to me at mhoule@sagchip.org. We hope to see you in the future. Warm Regards, Misti Houle Call Center Manager
Đã viết vào 25 tháng 3, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

pookstriv
Farmington, Pennsylvania:1 đóng góp
Cặp đôi
Horrible 3hr wait time for all restaurants starting at 11am wait time never went down both Saturday/Sunday
25min wait for a drink at 2pm???
1hr to grab a sub🤬
They are NOT that busy
Machines are tight never saw any winners
Rooms are overpriced
Đã viết vào 20 tháng 3, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Hello Pookstriv, Thank you for taking the time to write a review of Soaring Eagle Casino & Resort! We apologize for the less than satisfactory experience at our resort. I have passed your comments on to the food and beverage department. We look forward to having you as our guest again soon! Warm regards, Stephanie Szymanski Call Center Supervisor
Đã viết vào 21 tháng 3, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

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