Seneca Niagara Resort & Casino
Seneca Niagara Resort & Casino
3.5
00:00 - 23:59
Thứ Hai
00:00 - 23:59
Thứ Ba
00:00 - 23:59
Thứ Tư
00:00 - 23:59
Thứ Năm
00:00 - 23:59
Thứ Sáu
00:00 - 23:59
Thứ Bảy
00:00 - 23:59
Chủ Nhật
00:00 - 23:59
Giới thiệu
Thời lượng: Hơn 3 giờ
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Khu vực
Địa chỉ
Liên hệ trực tiếp
Tốt nhất lân cận
Nhà hàng
558 trong vòng 5 km
Điểm du lịch
229 trong vòng 10 km
Đóng góp
3.5
1.861 đánh giá
Xuất sắc
586
Rất tốt
562
Trung bình
401
Tồi
158
Tồi tệ
155
Di
Hamilton, Canada9 đóng góp
thg 1 năm 2025 • Cặp đôi
The hotel is gorgeous and clean. We booked last Nov/Dec. A week before our stay, I received an email stating that the pool/hottubs wouldnt be available...major disappointment especially this time of year. The hotel lobby was under constuction. The 3 sisters casual dining restaurant was under construction as well leaving only the high price restaurants and the buffet. Buffet was ok. There isnt much closeby in the area. Of course the day we left we had to battle a horrendous snow storm to get there. After finally arriving, they were kind enough to let us check in earlier than the 4 oclock check in as the place was virtually empty. The lady at the front desk wasnt the most social person. I requested that if we were to book again, could we not be notified sooner that not all the amenities would be available as we were really looking to the pool/hottubs. She responded in an irritated manner stating if i didnt like it I should have canceled. I replied cancel a week before and she replied that it was ok to cancel 2 days before to which i replied well that would have worked hd we not been meeting friends there and been looking forward to this stay for over a month. So after battling snowmageddon, we werent off to a good start. I asked about the buffet she was not inerested in talking about that so we checked in an messaged our friends. The casino was not busy and there were a few pleasant employees around as well as some grumpy ones. My player card wasnt working. A service fella came round and was pleasnt but shortly after he "fixed" my card, it wasnt working again. The second person that came around said she never saw this problem before and i should go to the cashier for a reset. Got there and they needed my id..back to the room. On the way back the pleasant fella at the entrance said oh just go tot he social club for that. I went there and she didnt need my id. lol..back to the room to lock the passports back up in the safe. She gave me another card and that wasnt doing it either. She told me that the machines were well used and that sometimes they are finicky. I spent more time trying to get the slot machines to recognize my player card than i was able to actually gamble...bummer! The free drinks they brought around were actualy more pepsi than rum but i guess thats normal for these places. It was great hanging out with our friends but def not the overnight fun time we had anticipated. The beds were comfy but the pillows were horrible and the sheets were scratchy. I guess its all about expectations. We had done this a couple years back and everything was awesome despite the hotel being alot busier.
Đã viết vào 18 tháng 1, 2025
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Nate B
1 đóng góp
thg 1 năm 2025 • Gia đình
Multiple problems. Nobody wanted to hear anything so Iam not explaining why. HUGE SAFYER PROBLEMS FOR GUESTS. Kids are NOT welcome!!
Đã viết vào 6 tháng 1, 2025
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Kathy H
Columbus, OH2 đóng góp
thg 10 năm 2024 • Cặp đôi
Don't drink the water in the room thay charge 2$ a bottle who does that should have been free for the price of the room 😠 thay said there is a note saying it's no free
Đã viết vào 31 tháng 10, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Michelle C
1 đóng góp
thg 8 năm 2024 • Cặp đôi
The absolute worst. Staff was so rude. The place is dirty. We are at the hamburger place and the tables weren’t even wiped down. I asked a couple of employees where certain things were because it was my first time there, they just pointed and said over there and turned away as though I was bothering them. Definitely not worth a drive. Never again. Don’t waste your time or money
Đã viết vào 4 tháng 8, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Frequent T
Mosman Park, Úc27 đóng góp
thg 7 năm 2024 • Cặp đôi
Firstly, stay on the Canadian side and walk over for a day trip - it is so much better! And we didn’t see any mice in the restaurants.
Do not stay at this hotel. The front staff are appalling. There was no one in the line but because I wasn’t in exactly the right spot (but was clearly waiting) 3 front staff completely ignored me rather than point out the exact correct spot to line up! I asked them to make a local call as my phone didn’t work to confirm a reservation and they refused. In fact, Brandi, the “shift manager” called me pathetic. She was just plain obnoxious and Very unprofessional. If that is their management standard, I am not surprised they have so many poor reviews. The rooms are nice and a good size but not serviced which has nothing to do with being green and everything to do with being cheap. Bins are not emptied. The linen on our bed was dirty and the charging ports did not work, charge for water. When we tried to buy water from the vending machine on the floor, it took our money but was empty. Again, met with shrugs by front desk. The food and service in the restaurants is of very poor quality. The hostess at the desk to Koi was just awful. Hotel then reached a new low;
- 2 mice ran through Koi Restaurant!!! Disgusting. Told staff and they shrugged.
Lilian, another rude, sour staff member in Odds & Ends asked the customer in front of me if “he was stupid”. Staff must be very difficult to get or the Seneca just doesn’t care. Also worthy of note, if you are thinking you will have views of the Falls, as they advertise, you definitely will not! You will however see the mist and fireworks. Overall, it has become very clear that the majority of staff are just plain rude and the standards are just extraordinarily low - it’s actually just a very sad, dirty place.
Do not stay at this hotel. The front staff are appalling. There was no one in the line but because I wasn’t in exactly the right spot (but was clearly waiting) 3 front staff completely ignored me rather than point out the exact correct spot to line up! I asked them to make a local call as my phone didn’t work to confirm a reservation and they refused. In fact, Brandi, the “shift manager” called me pathetic. She was just plain obnoxious and Very unprofessional. If that is their management standard, I am not surprised they have so many poor reviews. The rooms are nice and a good size but not serviced which has nothing to do with being green and everything to do with being cheap. Bins are not emptied. The linen on our bed was dirty and the charging ports did not work, charge for water. When we tried to buy water from the vending machine on the floor, it took our money but was empty. Again, met with shrugs by front desk. The food and service in the restaurants is of very poor quality. The hostess at the desk to Koi was just awful. Hotel then reached a new low;
- 2 mice ran through Koi Restaurant!!! Disgusting. Told staff and they shrugged.
Lilian, another rude, sour staff member in Odds & Ends asked the customer in front of me if “he was stupid”. Staff must be very difficult to get or the Seneca just doesn’t care. Also worthy of note, if you are thinking you will have views of the Falls, as they advertise, you definitely will not! You will however see the mist and fireworks. Overall, it has become very clear that the majority of staff are just plain rude and the standards are just extraordinarily low - it’s actually just a very sad, dirty place.
Đã viết vào 30 tháng 7, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Kritomang
Ballwin, MO36 đóng góp
thg 7 năm 2024 • Cặp đôi
Hotel was very nice, contrary to other reviews. Room. Halls, lobby, all very clean and nice. The staff were the rudest people this side of New York City. Rude is an attitude not a characteristic. There is no place in hospitality for rude people, but yet places still employ them. Arrogant and condescending attitudes must be a training tool so they don't have to actually be hospitable. Try training your people. You can get the same results, but with a smile and kindness. Even kindness in return to their arrogance was met with more arrogance. I'd rather stay somewhere else and pay more, or have less amenities then to pay the salaries of these rude, untrained customer service facing employees for their services (Excluding Angela at breakfast, Antonio and Christopher at the western door steakhouse. ). At the hostess stand at the western door steakhouse, the hostess was like a tired Grandma, and the person seating us looked like she just lost her dog. Sour puss and no conversation. Terrible. Why should your customers deal with this. Front desk- awful. Front desk manager- awful. Stop treating people like YOU are the warden.
Đã viết vào 2 tháng 7, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Destination34255
1 đóng góp
thg 1 năm 2024 • Bạn bè
Unjust Ban and Manipulative Tactics at Seneca Casino after sharing my honest review and story on their platform, Has chosen to silence dissenting voices through ban from Seneca Casino..so watch out for what you are concerned about writing review you will face surprise from Seneca Casino drastic consequences
Đã viết vào 14 tháng 6, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Sharon W
4 đóng góp
thg 5 năm 2024 • Gia đình
Great place to stay for adults. Rooms are nice,comfortable beds.
Buffet was great but food at the restaurant was blan.
Don't order the spicy chicken salad. There is absolutely no spicy
Buffet was great but food at the restaurant was blan.
Don't order the spicy chicken salad. There is absolutely no spicy
Đã viết vào 12 tháng 6, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
C Starr
2 đóng góp
thg 2 năm 2024 • Cặp đôi
Not worth the trip down the QEW. This place isn't what it was in 2018 when we stared going there. Just poor service and wait staff MIA. Don't support Seneca Nation as they let this place and there other location's become tired, rundown dumps with poor comps. LOL that people would rate this a 3, 4 or 5 star as it's dated and at best a 2 star.
Đã viết vào 20 tháng 4, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Susan B
Williamsville3 đóng góp
thg 4 năm 2023 • Bạn bè
The Events center is terrible to see a performance. It basically is a banquet room with banquet chairs.
No tiered seating, no actually concert seating. It's a joke.
Now, Fallsview IKG stage is a fantastic venue.
Why can't our American side get anything right???
No tiered seating, no actually concert seating. It's a joke.
Now, Fallsview IKG stage is a fantastic venue.
Why can't our American side get anything right???
Đã viết vào 20 tháng 3, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
What is the currency exchange rate at Seneca casino for Canadian dollars
Đã viết vào 28 tháng 4, 2022
Hi, it's higher than the banks...they only have ATM's there to use and there is also a fee with a withdrawal, I think it was $6.
Hope that helps!
Đã viết vào 29 tháng 4, 2022
Departure33242739888
North Dundas, Canada
Can you smoke while playing..and still free drinks?
Đã viết vào 16 tháng 3, 2022
Hi, no smoking inside the casino, smoking section is now outside. Free drinks while playing cards/slots and all other games!
Đã viết vào 17 tháng 3, 2022
Are there mini fridges in the corner King suites With jacuzzi
Đã viết vào 16 tháng 8, 2020
I don’t know,I only played at the casino.
Đã viết vào 17 tháng 8, 2020
Can you see the backside of the falls from the high rooms?
Đã viết vào 1 tháng 11, 2019
We were only on the ground floor, restaurant and casino. The facility is within walking distance of the falls and I suspect the upper rooms will have a nice view of the water but not the falls themselves.
Đã viết vào 3 tháng 11, 2019
As far as I know, yes, but they try to have designated areas - not that it helps because its all open.
Đã viết vào 22 tháng 10, 2019
What is the currency exchange rate at Seneca casino for Canadian dollars
Đã viết vào 15 tháng 7, 2019
Better off just changing it in your own local back. Bring the US dollars with you. I always keep an eye on the rate for the few days before going and just get it when its best.
Đã viết vào 28 tháng 7, 2019
You can stay in the casino, it has a hotel, or there are quite a few hotels close to it.
Đã viết vào 15 tháng 5, 2019
Muse311
Euless, Texas
Can our 16 year old accompany us into the casino if her dad and I want to play? In other words, is a minor accompanied by parents allowed to observe play?
Đã viết vào 12 tháng 4, 2019
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