Hi Peter, Thanks for taking the time to review your visit to Taylors Wines Cellar Door. I'm sorry that the experience on the day you visited did not meet your expectations. You were right in your assumption that it was likely that the team member you encountered was inexperienced. You may be aware of the hospitality and retail staff shortages that are impacting businesses across the nation and our region is no exception and has been impacted significantly. Currently at Taylors Wines, most of our Cellar Door staff members are just learning the ropes at present. We offer a superb training and development program for our staff and of course the requirement to deliver high levels of customer service and product knowledge are acknowledged as paramount in the training. What a shame you didn't take the opportunity to deliver your feedback in person to the manager on the day. I'm sure we could have rectified the situation immediately and it would have been a useful learning opportunity for the new team member. I hope you can see from previous reviews we have received that your experience is not the norm when it comes to the service we deliver at our Cellar Door. I do hope you give us the opportunity again to welcome you to our Cellar Door so we can deliver the kind of visitor experience for which we are renowned.

Hi Z7172NCemmar, Thanks so much for taking time out to review your visit to our winery and Cellar Door in the beautiful Clare Valley. We are delighted that you enjoyed your tasting experiences and thanks for the feedback on how well the staff did providing excellent service. Yes, the Taylors Estate Pinot Chardonnay Brut Cuvee sparkling is a firm favourite with all of us here at the winery so we totally agree with your assessment of this wine! Hopefully we will see you back again soon. Cheers!

Hi Gaynor K, Thank you so much for taking the time to review your visit to our winery Cellar Door. We're so pleased you enjoyed the tasting experiences and thank you for acknowledging the great customer service and experience our staff provided. We look forward to welcoming you back when you next decide to visit.

Hi Jeff_8mile, Thanks so much for taking the time to review your recent visit to our Clare Valley Cellar Door. We appreciate your feedback and are so glad you enjoyed the visit and the wines. The staff work hard to ensure every one of our visitors enjoy their experience so thank you for acknowledging their great service. We hope to welcome you back soon. Cheers!

Hi (198reea), Thank you so much for taking the time to review your visit to our Cellar door in the beautiful Clare Valley. I'm so glad you enjoyed your experience. Our team members always go the extra mile to make our visitors feel welcome and I'm pleased you acknowledged that. We look forward to welcoming you and your friends any time. Warmest Regards, Cherry

Hi (agarda2018), Thank you for taking the time to review your recent visit to our cellar door and winery in the beautiful Clare Valley wine region. Yes, because our wines are so popular out in the general marketplace, people often assume we are a big corporation but we are still family owned and proudly so. I'm pleased you had an enjoyable visit and importantly, enjoyed the quality wines that we craft with the utmost of care and dedication. Cheers, Cherry

Hi (Theboydeys), Thank you for taking the time to review your visit to our Cellar Door. I'm pleased you enjoyed the tasting experiences on offer. Our team members are always on hand to help and enjoy telling the unique Taylors stories to all our special visitors. And yes, the views are pretty great aren't they? Cheers, Cherry

Hi Maria, thanks so much for taking the time to review your recent experience at our Cellar Door. I'm so pleased that you enjoyed the experience and the wines. Yes, our staff are truly committed to ensuring everyone enjoys their visit so I'm glad you appreciated that. Thanks again for visiting us and we hope to see you again soon.

Hi Cammo50, Thank you for taking the time to give us feedback on your recent experience visiting our Cellar Door. Our wonderful team are committed to providing excellent customer service and so I'm sorry the experience did not meet your expectations on this occasion. Your feedback will be incorporated into our ongoing staff training and development program. I'm glad you enjoyed the wines and I hope that you find another opportunity to visit us once again soon.

Hi Wendy, Thanks so much for taking the time to review your visit to our Cellar Door. We really appreciate the feedback and we're so happy you enjoyed the views from our outside seating area. We certainly love to take them in every day too!