The Spa At The Hotel Hershey
The Spa At The Hotel Hershey
4
Ý kiến của mọi người
Hershey Full Day Package Weekend-think twice before booking & ask questions prior...!
2,0 trên 5 bong bóngthg 9 năm 2023
Theo gói Hershey cả ngày - Cuối tuần Các phương pháp điều trị bao gồm: Massage truyền thống, quấn dưỡng ẩm toàn thân, bữa trưa Oasis, làm móng tay tại vườn High Point, spa chăm sóc da mặt theo toa Làm móng chân tại vườn High Point. ***Xin lưu ý - Tôi đã liên hệ với Hershey Management trước khi thực hiện đánh giá này để thảo luận về suy nghĩ của mình. Không trả lời sau hơn 2 tuần. (Tôi đã để lại vm vào ngày 23/10/23) Đề nghị của tôi: Mang theo dép/dép/dép xỏ ngón của riêng bạn; những gì spa cung cấp khá khó chịu và phù hợp bất thường. May mắn thay cả tôi và bạn tôi đều chuyển sang sử dụng giày dép của riêng mình. ***Kiểm tra kỹ kinh nghiệm của nhân viên đang cung cấp dịch vụ spa. Tất cả họ đều đeo bảng tên ghi ngày họ bắt đầu làm việc tại Hershey Spa. Thật không may, 3 trong số 5 người cung cấp bảng tên cho dịch vụ của tôi lại ghi là 2023. Các phương pháp trị liệu bao gồm mát-xa trong 50 phút thật đáng thất vọng, đặc biệt là khi bạn tính đến các khoản phí tăng cao, cùng với việc thêm 20% tiền thưởng. Một sai lầm rất đắt giá của tôi. Tuy nhiên, ở đó cũng có những nhân viên tuyệt vời. Chuyên gia thẩm mỹ của tôi về liệu pháp quấn mặt và dưỡng ẩm cho cơ thể thật tuyệt vời! (*Lưu ý rằng thẻ tên của họ không cho biết ngày bắt đầu năm 2023.) ***Tôi chắc chắn sẽ bỏ qua cả dịch vụ làm móng tay và móng chân vì không có dịch vụ sấy khô và sau đó bạn chuyển sang dịch vụ khác chắc chắn họ sẽ bị lem và lem : ( Tôi rất tiếc phải để lại điều này vì tôi đã chờ đợi rất lâu để ghé thăm Hershey Spa, nhưng sau khi không nhận được phản hồi từ nhân viên spa, tôi cảm thấy buộc phải khuyên những vị khách tương lai nên lưu ý và suy nghĩ trước khi áp dụng bất kỳ liệu pháp spa đắt tiền nào. Tôi rời spa với cảm giác thất vọng - đó chắc chắn không phải là spa ngọt ngào nhất trên Trái đất!

Đề xuất chỉnh sửa để cải thiện nội dung chúng tôi hiển thị.
Cải thiện hồ sơ này
Khu vực
Địa chỉ
Liên hệ trực tiếp

4.0
4,0 trên 5 bong bóng484 đánh giá
Xuất sắc
279
Rất tốt
93
Trung bình
58
Tồi
25
Tồi tệ
29

daniarwen
Denver, CO418 đóng góp
5,0 trên 5 bong bóng
thg 3 năm 2024 • Gia đình
My daughter and I had a great day at this spa. The hotel and spa are beautiful, they had several services for my older teen, and the lounge spaces were peaceful and relaxing. I highly recommend the chocolate relaxation package - heaven! Everything was clean and the staff was friendly. Highly recommend.
Đã viết vào 22 tháng 3, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

Karen S
Clarksville, MD33 đóng góp
5,0 trên 5 bong bóng
thg 2 năm 2024 • Gia đình
My two dughters and I spent a relaxing day at the Hershey Spa to celebrate our birthdays which are within 9 days of each other. We each had massages and also had the Cuban Feet Pedicure experience. The massages were great. The pedicure experience was outstanding!! I have had many pedicures at independent nail salons as well as on different cruise ship lines. Some have been very good but none as good as the one from the Hershey Spa. Our technicians, Autumn, Kait and Sheila were thorough and meticulous. They explained the products being used and the purpose of each. They were professional, courteous and friendly. It was absolutely the best!! I highly recommend the Hershey Spa.
Đã viết vào 29 tháng 2, 2024
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

becky t
Santa Clarita, CA4 đóng góp
2,0 trên 5 bong bóng
thg 12 năm 2023 • Gia đình
I would highly recommend you NOT waste time and money on an over rated, underwhelming experience. We selected the body scrub and massage sessions. I’ve done body scrubs and massages at various places. The body scrub had no effect of scrubbing. The aesthetician just rubbed the scrub onto me without any kind of pressure as if i was getting lotion put on. The 50-minute massage, was disappointing as well. I felt it was a partial massage not hitting problem areas. Granted, i know i have lots of tension throughout but there was no balance of getting massaged. Now don’t get me started with their oasis buffet. Why be charged so much only to be served a bunch of varying legumes, and at that, everything is COLD. The relaxation rooms are nothing of that. In essence it’s just a few rooms in different parts of the floor kinda like an airport lounge. Nothing restorative, nothing relaxing. Save yourself the time and disappointment! We walked out upset realizing the inflated charges, along with adding 20% gratuity is simply because it has “Hershey” attached to it. A very expensive mistake on my end. I would suggest going to Philadelphia to one of the high end spas even soju in north jersey to actually have an experience and actual massage.
To be fair, the staff was nice but not enough to say “this is a wow experience”.
Đã viết vào 16 tháng 12, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
We are sorry that your experience with us did not meet your expectations. If you would like to speak to our management team about your day, we encourage you to call us at 717-520-5870, thank you.
Đã viết vào 18 tháng 12, 2023
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

PeterPantravels
Philadelphia, Pennsylvania:12 đóng góp
5,0 trên 5 bong bóng
thg 12 năm 2023 • Gia đình
Had a great experience with Kathy. A spa hostess. She began with our robes. One of us is a bit “fluffy. Kathy made no comment and asked no questions other than our shoe size. She stepped away for a minute and came back with a robe. Fluffy sized.
When we asked about lunch at “Oasis” she suggested reservations (they WERE necessary) and made them for us and put the time on our treatment room door. She gets things done as smoothly and professionally as possible with no fuss. Great experience.
Đã viết vào 14 tháng 12, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

L L
Pigeon Forge, TN2 đóng góp
2,0 trên 5 bong bóng
thg 9 năm 2023 • Bạn bè
Per the Hershey Full Day Package-Weekend
The treatments included:
Traditional Massage, Hydrating Body Wrap, Oasis Lunch, High Point Garden Manicure, Spa Prescription Facial
High Point Garden Pedicure.
***Please note-I reached out to Hershey Management prior to this review to discuss my thoughts. No reply after 2+ weeks. (I left a vm on 10/3/23)
My suggestions:
Bring your own sandals/slippers/flipflops; what the spa provided were quite uncomfortable and an unusual fit. Luckily both my friend and I switched to our own footwear.
***Double check on the experience of the staff who are providing the spa services. They all wear name tags with the date they started working at Hershey Spa. Unfortunately, 3 of the 5 people who provided my services nametags indicated 2023. The treatments including a 50-minute massage, was disappointing at best, especially when you take into consideration the inflated charges, along with adding 20% gratuity. A very expensive mistake on my end.
However, there are fabulous staff there as well. My esthetician for the facial and hydrating body wrap treatments were amazing! (*Note their name tags did not indicate 2023 start date.)
***I would definitely pass on both the manicure and pedicure as there are no drying services and then you move onto another service they inevitably will nick and smudge :(
I am sorry to leave this as I have waited a long time to visit the Hershey Spa, but after not hearing back from spa personnel, I felt compelled to advise future guests to be aware and think before any expensive spa treatments.
I left the spa feeling disappointed- it was definitely not the sweetest spa on Earth!
Đã viết vào 16 tháng 10, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
We are so sorry to hear your experience did not meet your expectations. If you would like to speak to our management team, please call 717-520-5870. Thank you.
Đã viết vào 17 tháng 10, 2023
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

Ambassador638762
Bear, DE4 đóng góp
3,0 trên 5 bong bóng
thg 2 năm 2023 • Bạn bè
Every time we go there the staff is trained to up-charge you for everything! And pressure you into booking ASAP (We’re booking up fast so book now) There are a bunch of individual rooms for you to just sit in. That’s it! There is gratuity charged to everything! And don’t buy their lunch it’s a completely cold buffet!
Đã viết vào 27 tháng 9, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
We are sorry to hear your visit to the spa did not meet your expectations. We always invite guests to take advantage of our complimentary spa amenities, such as the steam room, sauna, indoor pool, etc. We appreciate your feedback and will share it with our team as we never want a guest to leave disappointed. Thank you.
Đã viết vào 17 tháng 10, 2023
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

KatiLu
Hershey, Pennsylvania:68 đóng góp
4,0 trên 5 bong bóng
thg 9 năm 2023 • Một mình
I am a spa member who goes once a month for hair services. The individual services are always exceptional, but I am beyond frustrated with the reservation process, inability to call and make reservations, inability to adjust reservations and inability to use overnight stay at hotel because of extensive blackout dates. Price keeps going up for membership and it’s no longer worth it. I go every 4 weeks for cut and color. I will no longer be using the spa for my hair services because of this, although my stylist, Fallon, is excellent.
Đã viết vào 27 tháng 9, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Hello, we are sorry to hear about your frustrations. Chocolate Spa Club members are now able to request an appointment, request a change and request a cancellation via the Chocolate Spa Club portal, making it easier to schedule appointments. Additionally, if your requested date for a Hotel stay is unavailable, our reservations team will be able to assist you in securing an alternate date when you call 844-330-1799. Thank you.
Đã viết vào 28 tháng 9, 2023
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

LaraJL1972
Palmyra, Pennsylvania:66 đóng góp
4,0 trên 5 bong bóng
thg 4 năm 2023
I was given a $200 gift certificate for the spa as a 50th birthday gift. I live right around the corner from the Hotel but have never been to the spa, mainly due to the prices. I understand you're paying for the experience, but it does seem a bit outrageous. I love getting massages, and the $200 would just barely covered a 50 minute Swedish massage, including the required 20% gratuity.

I decided that if was going up to the Spa, I should actually sign up for something I wouldn't normally do. I opted for the 75-minute deep tissue massage (my usual style of massage at my normal masseuse location) and the Coffee Sugar Scrub. I researched on the Spa website and decided to go to the Spa a little over three hours before my scheduled time. I wanted to take advantage of the fitness center as well as the pool/hot tub and special relaxation rooms.

When I arrived at the reception desk, the clerk was less than friendly (I think her name was Jazmin but I am not 100% sure). Attempts at small talk were met with a stony silence or ignored completely. The hostess who showed me to the locker room and gave me the tour couldn't have been sweeter or more friendly (unfortunately I cannot remember her name). Finding the fitness center was a bit challenging; while there were signs on the walls at corridor intersections, I didn't realize that the Fitness Center was a completely separate building and you needed to leave the Hotel to get to it. The employee in the Fitness Center was also very friendly and talkative. I did my tiny workout and peeked into the pool area...and it was then that I realized the pool/hot tub were the actual Hotel pool and hot tub. That made sense, although for some reason I figured the Spa would have their own pool area (I suppose I was thinking of spas I'd been to in Las Vegas). At the time I looked in, not only was there a water exercise class going on in the shallow end, but of course there were guests in other parts of the pool. Not any fault of the Spa, just a bit of a disappointment.

I changed into the provided robe, and here was my second disappointment. I'm not excessively large - 5'5", 200 lbs - but I am admittedly a big big in the hip/backside area. Therefore the robe tied around me and covered my chest, but as soon as I took a step, everything on the bottom was out on display. I didn't see any workers in the locker room area (and I wasn't about to reconnect with the clerk at the desk) so I simply put my shorts back on under the robe. There were four sizes of slippers, it would have been nice to have options regarding the robes.

I did not enter the "Aromatherapy Room" but did spend quite a bit of time with my book in the Quiet Room, Silent Room, and out on the balcony. I wish there would have been a bit more seating on the balcony...the Spa was quite busy. Thankfully I got an empty seat and spent a great deal of time just looking out over the fountain in the garden and reading my book. I've read other comments about the hot chocolate, and they were absolutely on point. That hot chocolate was the best I've ever tasted...so thick and creamy! The coffee was delicious as well; I had some later with one of the tasty double chocolate muffins.

I felt sorry for the employees who had to walk around quietly calling out for guests in all the rooms. It seems to me that there might be a less invasive, easier way to find guests for their appointments (although I myself cannot come up with anything). The employees were very gracious and polite, however, and seemed to be trying their best not to disrupt anyone's visit.

Erika took care of my Coffee scrub. She was extremely friendly and talkative, and I almost forgot that I was lying on a plastic sheet covered by two tiny dish towels! She is someone that I would love to have take care of me again.

Matt was my masseuse, and he wasted no time getting down to business. The deep tissue massage isn't as...pampering...as a Swedish Massage, and I was glad that he didn't fuss around asking me to take deep breaths, relax, etc. He found some very tight areas in my upper back and shoulders, and I seriously would have paid extra for him to keep working on my forearms and hands!

All in all it was an enjoyable afternoon, although I wish I would have known about the public availability of the pool. I was also a bit confused about the cafe available to spa guests only. I wasn't given information on it, and all I found on the website is that it was lunch only and only for spa guests. I wasn't even told where it was. Someone on this site mentioned that it wasn't included with the cost of the treatment at the spa, which I was thankful to know since I wasn't told anything on site.
Đã viết vào 11 tháng 4, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

Shelly Biloomgess
1 đóng góp
4,0 trên 5 bong bóng
thg 2 năm 2023
I had a lovely and relaxing experience at the Spa at the Hotel Hershey. The staff who I interacted with during my visit were exceptionally kind and wonderful, making me feel well cared for. The facilities were beautiful and comfortable. I enjoyed all of the spa services I received and felt they were overall of high quality. On minor critique I have is that while my hair stylist was personable, warm, and performed a good cut, I felt that she lacked experienced in styling and using appropriate moisturizing hair products for textured or low porosity hair. I left my appointment with no definition to my curls and a head full of big, frizzy hair---an experience all too familiar for us ladies with textured hair when we aren't at a salon with stylists experienced with caring for textured hair. Fortunately, once washing my hair at home and styling appropriately the cut appeared well done.
Đã viết vào 15 tháng 2, 2023
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

mic716
Ellicott City, MD62 đóng góp
5,0 trên 5 bong bóng
thg 7 năm 2022 • Bạn bè
My good of 3 girls spent nearly hours in the Spa and it was Heavenly... From the lunch, to the massages, and the pedicures we all loved our day in the spa. Lots of rooms to relax and lots of chocolate everywhere.
Đã viết vào 21 tháng 7, 2022
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Thank you, Mic716! We are happy to hear you enjoyed your experience at The Spa At The Hotel Hershey. We hope to see you again soon!
Đã viết vào 22 tháng 7, 2022
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.

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