Dear Chopklj, Thank you for sharing your wonderful experience with our 3-in-1 Monteverde Cloud Forest Waterfalls, Wild Trekking, and Horseback Riding tour. We're thrilled to hear that you had a great day in Monteverde. It's fantastic that you found the hike to be one of the prettiest you've been on, even during the beginning of the rainy season. The abundance of waterfalls must have made the scenery truly breathtaking. Riding the horses up the steep hill sounds like a thrilling adventure, and we're glad to hear that our well-trained and well-cared-for horses provided a safe and enjoyable experience for you. We're delighted that you enjoyed the lunch at the end of the tour in our restaurant. With beautiful views surrounding you, it must have been a delightful way to conclude your day in Monteverde. Thank you for choosing our tour and for your positive review. If you plan to visit Monteverde again or explore any other destinations, please don't hesitate to reach out. We would be more than happy to assist you in creating more memorable experiences. Freddy, owner The Faro Travel Costa Rica Family WhatsApp and Telegram: +506 8578-4040

Estimado Joaquín S. León, Gracias por tomarse el tiempo para dejarnos su comentario. Lamentamos mucho que no haya podido disfrutar de esta gran experiencia y cualquier inconveniente o incomodidad que haya experimentado a travez de su reservacion, y todo por falta de comunicación con algun tercero, ya que su felicidad y satisfacción son nuestras principales prioridades. En Faro Travel Costa Rica, siempre estamos comprometidos a dar la milla extra para brindar a nuestros clientes la mejor experiencia posible. Es importante tener en cuenta que, dado que se trataba de un tour grupal compartido, es fundamental que los clientes estén listos en la ubicacion y hora acordada, esto para garantizar que el itinerario del tour se cumpla y que los demás clientes no se vean afectados (todas estas instrucciones fueron compartidas antes de la fecha del servicio). Muy respetuosamente, y como parte de nuestro trabajo profesional, recomendamos a nuestros clientes reservar servicios privados cuando desean escoger el horario mas coveniente según sus necesidades. Nuevamente, le recuerdo que reservó su servicio a través de un intermediario, lo cual pudo haber contribuido a la falta de comunicación o mal entendido. Sin embargo, aprendemos de las críticas y realmente valoramos las opiniones de todos nuestros clientes. Gracias por tomarse el tiempo para compartir su experiencia y es una oportunidad para evitar futuros malentendidos. Una vez más, gracias por considerar Faro Travel, apreciamos sus comentarios y esperamos que esta información aclare cualquier confusión que pueda haber surgido. También esperamos que pueda comprender la situación desde nuestra perspectiva y esperamos tener la oportunidad de servirle nuevamente en el futuro. No dude en ponerse en contacto con nosotros si tiene más inquietudes o preguntas. ¡Pura Vida! Freddy, propietario La Familia Faro Travel Costa Rica WhatsApp y Telegram: +506 8578-4040

Dear Meghan M, Thank you for sharing your wonderful experience with us! We are thrilled to hear that you had such an amazing adventure on our 3-in-1 Rincon de la Vieja National Park Nature Day Tour. It's great to know that the pick-up was on time, and the car was clean and comfortable for the drive to the National Park. We are glad that you found the check-in process smooth and were greeted with warm smiles and helpful information about your tour. We are happy to hear that you had a fantastic time with our guide, Santos, and that he was patient and knowledgeable about the wildlife, trees, fruits, and the terrain throughout the hike. It's fantastic that you were able to enjoy the breathtaking scenery and photo opportunities during the hike. We are pleased that you enjoyed the refreshing waterfall and dreamlike plunge in the stone-covered pool. We are glad that you were able to relax and enjoy the authentic hot lunch, followed by the Hot Springs and Mud. It's great to hear that you had a memorable adventure that will last a lifetime! Thank you for choosing our family business for your adventure in Costa Rica. We are delighted that you had such an excellent experience and appreciate your high recommendation. We hope to see you again soon! Justin, owner The Faro Travel Costa Rica Family WhatsApp and Telegram: +506 8578-4040

Dear Eileen W, Thank you for sharing your experience with our 3-in-1 Monteverde Cloud Forest Waterfalls, Wild Trekking and Horseback Riding tour. We are thrilled to hear that you had a great adventure with us! It is great to know that you enjoyed the waterfalls and even spotted some monkeys during your trek. We always strive to provide our guests with the opportunity to experience the beauty of nature up close and personal. We are also glad that you found the horseback ride to the restaurant enjoyable and the horses well taken care of. We take great pride in our horses and ensure they receive proper care and treatment. Our restaurant offers a delicious lunch with a stunning view, and we are glad that you found it to your liking. Our staff is committed to providing friendly and informative service, and we appreciate your recognition of their efforts. We hope to have the opportunity to host you again in the future and provide you with another unforgettable experience. Thank you for choosing our family business, and we look forward to seeing you again soon. Pura Vida! Lidieth, owner The Faro Travel Costa Rica Family WhatsApp and Telegram: +506 8578-4040

Dear lucianoh445, Thank you for your feedback on the 3-in-1 Monteverde Cloud Forest Coffee, Chocolate, and Sugar Cane Tour! We're thrilled to hear that you found the tour to be informative yet entertaining, and that our guide Julio was able to provide you with an enjoyable experience. We pride ourselves on offering engaging tours that showcase the beauty and culture of Costa Rica while providing interesting insights into local agriculture and industry. We appreciate your recommendation and hope to have the opportunity to welcome you back on another tour with us in the future! Pura Vida! Lidieth, owner The Faro Travel Costa Rica Family WhatsApp and Telegram: +506 8578-4040

Dear John, We're delighted to hear that you had a great experience with our driver, José, and thank you for taking the time to share your positive feedback with us. We're pleased to know that his suggestion for lunch was excellent and that you had an enjoyable ride to the cloud forest. At Faro Travel Costa Rica, we strive to provide our customers with exceptional service and create memorable experiences, and we're thrilled to hear that José played a part in making your trip special. We will make sure to pass along your kind words to him and look forward to serving you again in the future. Thank you for choosing Faro Travel Costa Rica! Pura Vida! Freddy, owner The Faro Travel Costa Rica Family WhatsApp and Telegram: +506 8578-4040

Dear Jarrelj, Thank you for choosing Faro Travel Costa Rica for your excursion to the Monteverde Cloud Forest. We are thrilled to hear that this was your favorite experience during your trip! Our 3-in-1 Monteverde Cloud Forest Waterfalls, Wild Trekking, and Horseback Riding tour is designed to offer a challenging yet enjoyable experience, and we are glad to hear that you found it just that. It's great to hear that you were able to see more waterfalls than you expected along the trek, and that you found the paths through the foliage to be beautiful. We are also glad to hear that you found the hike challenging yet not too strenuous, allowing you to fully enjoy the experience. Our team strives to provide the best possible experience for our guests, and we are happy to hear that you found the views throughout to be amazing. We are pleased to offer our guests the option of horseback or vehicle return, as well as the "bike on a line" option for an additional fee. It's great to hear that you found these options to be convenient and accommodating. We hope that you'll consider taking advantage of the "bike on a line" option if you have the opportunity to visit us again. We are delighted to hear that you opted for the meal after your day of hiking, and that you found it to be delicious. Our team works hard to provide our guests with a satisfying and memorable experience, and we are glad to hear that we met your expectations. Once again, thank you for choosing our family business for your excursion, and for taking the time to share your experience with us and others. We appreciate your recommendation and look forward to welcoming you back in the future. Pura Vida! Darla, propriétaire La famille Faro Travel Costa Rica WhatsApp et télégramme : +506 8578-4040

Chère Julie, Nous sommes ravis de lire que vous avez apprécié votre expérience avec Faro Travel Costa Rica et que vous avez trouvé le paysage magnifique. Nous sommes également heureux de savoir que notre accueil avec des boissons et des collations à base de produits locaux de la ferme a été apprécié. Chez Faro Travel Costa Rica, nous sommes passionnés par la promotion de l'écotourisme et de l'agrotourisme durables, tout en offrant une expérience authentique à nos clients. Nous sommes fiers de travailler avec des partenaires locaux qui partagent notre vision, soutiennent les communautés locales et préservent l'environnement naturel de notre pays. Nous espérons avoir l'occasion de vous accueillir à nouveau prochainement pour une autre expérience mémorable dans notre belle région. Pura Vida! Andrés, propriétaire La famille Faro Travel Costa Rica WhatsApp et télégramme : +506 8578-4040

Dear isel, Thank you for taking the time to share your positive experience of the Night Walk with us. We are thrilled to hear that you had a great time and that our guide Steven provided you with interesting information about the species and plants you encountered during the walk. We're also glad to hear that you appreciated the photos he took for you. It's always our top priority to provide our guests with knowledgeable and engaging guides who can help them make the most of their experience in Costa Rica. We will be sure to pass your compliments on to Steven and our team. Thank you for choosing our family business and for recommending us to others. We hope to welcome you back soon for another memorable experience. Pura Vida! Justin, owner The Faro Travel Costa Rica Family WhatsApp and Telegram: +506 8578-4040

Dear Anne S, Thank you for choosing Faro Travel Costa Rica for your Monteverde Cloud Forest Night Walk. We are delighted to hear that you enjoyed your experience with us and that our guide was able to make your tour interesting and informative. We appreciate your feedback regarding the spotting scope, which we believe is a great tool for observing the flora and fauna of the forest. We are glad that you appreciated the small group size and the fact that the forest is less visited, as it allows for a more intimate and personal experience. We apologize that you did not get to see as many mammals or birds as you were hoping for during your tour. As you may know, the wildlife in the forest can be unpredictable and sightings can vary from night to night. Thank you again for choosing our family-owned and operated business and for sharing your feedback with us. We hope to have the opportunity to serve you again in the future. Pura Vida! Justin, owner The Faro Travel Costa Rica Family WhatsApp and Telegram: +506 8578-4040