The Hawthorn Hotel
11:30 - 01:00
Thứ Hai
11:30 - 01:00
Thứ Ba
11:30 - 01:00
Thứ Tư
11:30 - 01:00
Thứ Năm
11:30 - 01:00
Thứ Sáu
11:30 - 01:00
Thứ Bảy
12:00 - 01:00
Chủ Nhật
12:00 - 23:00
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1,0 trên 5 bong bóng2 đánh giá
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russell j
Brisbane, Úc1 đóng góp
1,0 trên 5 bong bóng
thg 10 năm 2015 • Cặp đôi
Terrible customer service - I had a major complaint and called several times very distressed and was promised by the duty manager that the general manager would call me back. He did not even give me the courtesy of a call. I cancelled a booking within the time frames allowed but after the date of the planned stay they took the full amount out of my credit card. They blamed booking.com and they blamed the hotel. No-one cared and no-one showed the least bit of interest in trying to resolve the situation. The man at the hotel was dismissive and said it was our fault for dealing with booking.com and booking.com were rude to say the least. Shocking experience.
Đã viết vào 30 tháng 10, 2015
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.

bernadinej960
Brisbane Region, Úc1 đóng góp
1,0 trên 5 bong bóng
thg 10 năm 2015 • Cặp đôi
Shocked at the behavior and attitude of this hotel. Had booked through booking.com to attend a concert that my wife and I were flying from Brisbane to go to. She was admitted to hospital just prior so had to cancel - told by hotel that we could not cancel through them, to cancel through booking.com and that they would definitely not take any funds from our credit card that was being held. The cancellation policy is 24 hours. We went on-line (which we have done before ) and cancelled the booking five days prior to the event). Three days after the Hawthorne took $165 our of our card. I spend two hours going back and forward between the Hawthorne and booking.com and got nowhere with both blaming each other. The duty manager was polite but uncaring even when I explained that my wife was being re-admitted to hospital. He said we shouldn't have used booking.com and if we had used them then we wouldn't have had a problem. The woman at booking.com had poor English and was extremely rude. Said maybe technical problem but too bad (short version) The Duty Manager at the Hawthorne promised that the Manager would call us the next day and two days later and of course no phone call!!!! That is what is very upsetting - I get that booking.com did not send the cancellation through but not even the courtesy of a phone call - how rude!! Maybe even a partial refund would be appreciated as even if the hotel was booked up the room did not require a clean - a free drink when next in town anything to show some compassion and professionalism. My wife even got on the phone a cried but they didn't care. My bank has said that they had no right to take our funds as we cancelled so we have been advised to lodge a complaint with the fair trading department to get our money back. More stress!!! We already had lost our concert ticket money and airfares so devastating to lose more money because The Hawthorne and booking.com have communications problems. Not everyone realises that you cant cancel directly with the hotel if you book with booking.com. Stay away from booking.com and the Hawthorne if you value you credit card being left alone.
Đã viết vào 29 tháng 10, 2015
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
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Giờ mở cửa của The Hawthorn Hotel:
  • CN - CN 12:00 - 23:00
  • T2 - T6 11:30 - 1:00
  • T7 - T7 12:00 - 1:00


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