Stay at Willow woods was very comfortable and valley view simply amazing.The food quality and variety, be it veg or non-veg or even snacks such as Maggie or pakoras or the service very prompt and the care taker very professional and proficient.
Avoid this place like plague. The bedsheets cushions towels are never washed in this hotel. The staff wears jeans and they hardly have any manners. They will barge in the room, clean it on their own without so much as seeking your permission for it and one guy in 20s particularly reckless and mannerless. Some of these waiters entered the room with speakers playing Punjabi songs while cleaning the rooms. Utter disgrace and the property owner needs to really instil some sense of customer service etiquette in his wayward staff
Pros: 1.View is awesome. 2.We booked a room with a jacuzzi and kids enjoyed but the jacuzzi was not working after the first day and this had to be treated like a bathtub. The waiter had no idea what to do with it. 3.Room was spacious and furniture was good, cleaning was done well. 4 I had food restrictions and am grateful they listened to those and tried to follow details. But the cook does not have skills as making a baby's khichdi or just plain boiled dal or plain boiled alu sabzi was done in a hideous way. A neighbouring hotel did these basic food items in much more edible standards. 5. The waiter was helpful and cooperative till the tipping time came on the last day. Cons: 1.Food is not good at all. Even the normal ones. 2. Overpriced food items considering the low standard of taste. 3. The waiter expects lot of tips and all of them clearly show their displeasure. 4. Room charge was around 5000 like a hotel but services or facilities are not in accordance.…
We happened to visit this place in the month of August and this place offers you the best view of the hills of kasauli. The best part is it's not too far from the kasauli market and is located at a convenient location. The staff was cordial and helpful, the rooms were clean, the food had good portions and was decent. If you need your privacy, book the entire floor. That's the best part about this place. You'll get yourself a fairly good deal, a living room, kitchen 2 rooms and 2 bathrooms. Plus the balcony offers you the most spectacular view of the hills. The check-in was pretty fast and so was the check out. Over all, we really enjoyed our stay.