I made a reservation online on Apart Hotel's website. I got a reservation number on the screen after booking but thats all. There was no confirmation email from the hotel. Tried to call the hotel on the number given on the website but the call gets forwarded to Hilton. Sent an email to Apart hotel but no response either. When I gave them the reservation number and asked them to check if my reservation has been registered, they were clueless. One of the operators of Hilton told Apart hotel was closed and I read in a reviews that the booking are being transferred to Hilton. I sent an email to Hilton a couple of days ago but no response either. I dont mind booking another hotel if there is no reply but atleast need a confirmation that my credit card will not be charged in the event of no show. I can send an email asking them to cancel the booking as there is no option on the website to manage/cancel bookings, but then they do not respond to emails so I will not know if my request has been received and acted upon. I noted that the hotel replies regularly to customer reviews on TA and I hope this question catches attention and someone tells me what to do!

Hello, a few questions for my upcoming stay in July. 1. Do you have aircon in the rooms? 2. Is there a kitchen in the hotel? 3. Is there self-service laundry in the hotel? Thank you!

I will be traveling to Zurich at the end of March. I wanted to book 3 rooms for 4 days. I'll have senior citizens traveling with me and all of us will have a Swiss pass. I wanted to know about the public transport from your hotel to the Zurich main railway station. Kindly reply. Thank you.

Hi, we have booked a room at your hotel for Sunday 16 June. Please inform how much the shuttle will cost from the airport to your hotel and also how much you charge for parking. Thanks!

Hi. I am thinking to travel from 26 nov to 6 Dec. is the train station far from hotel? I am travelling with a child and we want to max our time viewing the sceneries