Song Vy Hotel
57 Thu Khoa Huan, Đà Lạt Việt Nam
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3,0
Số 41 trong 57 khách sạn đặc biệt tại Đà LạtĐề xuất chỉnh sửa để cải thiện nội dung chúng tôi hiển thị.Cải thiện hồ sơ này
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57 Thu Khoa Huan, Đà Lạt Việt Nam
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Điểm: 100 trên 100
100
Lienkhang Airport
22.1 km•
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Giá phải chăng, gần trung tâm, đi bộ xuống chợ tầm 10', nhân viên thân thiện, nhiệt tình
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Ngày lưu trú: tháng 9 năm 2015
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
First off you should also check out the reviews of this place on booking.com & agoda.com as they accurately reflect the experience we had here. I'll start by saying that our stay was just ok most of the time but ended like a nightmare with them locking my girlfriend & I in their lobby with a padlock & chain hence the severe 1 star review. More on that later though.
There were multiple things wrong with this hotel from the start: the family wasn't very friendly & would generally just stare at you when entering & leaving the place, the bathroom & room was musty and dirty (dirty floor in room, accumulated/crusty hair that had been there who knows how long in bathroom (yes, even on the toilet seat) weak wifi, sad toiletries (only one towel, mostly used up toilet paper roll, a comb with someone else's hair on it! & other minor things I generally don't love in hotels I've stayed at but am ok to overlook. The stuff that was really weird follows: when we checked in a girl took our passports, walked around aimlessly with them a little, looked at them briefly and then handed them back to us. We liked this as in Vietnam they like to keep passports behind their desk usually unlocked & in a sketchy place so that was all cool. The next day another older lady approached us as we were leaving & said, "Passport." Ok, so now they wanted them so I went upstairs to get them. The lady followed me right at my back all the way INTO our room & then hovered over me as I retrieved them from the secret spot in my backpack we keep valuables. A little privacy would be nice! You can never be too safe so later I moved our valuables to a new spot as she had seen exactly where our cash & electronics were.
The next day we go to check out & she writes down that we still owe her for the two nights. We had booked online on Agoda & as far as we knew Agoda works by paying ahead for your room & then they pay the hotel. We have booked many rooms through them & that's always how it's worked. We began disputing this & all they could tell us was, "You booked through booking.com. Pay now." This was very frustrating because we most definitely did not book through booking.com. All this was done through Google translate as no one there speaks English which definitely made it harder to understand each other. Another woman then walked behind the desk as we were debating, looked at our passports on the counter & then puts them back in the drawer. We took this as her double checking they had our passports so they could use them as collateral if we didn't come to an agreement they liked. At this point we were like, "Oh hell no" as the collection of passports by hotels in Vietnam is supposed to only be for showing police if they want to check who your guests are. PASSPORTS ARE NOT SUPPOSED TO BE USED AS A THREAT TO CUSTOMERS IF THERE IS A DISAGREEMENT! So my girlfriend swiftly walked to around the counter & grabbed our passports saying, "these are not supposed to be used to threaten us if we have a disagreement." At this point it was clear they were using the passports against us as the lady ran from behind the counter yelling and slapping at my girlfriend. I intervened and told everyone to calm down & that we could solve this civilly & we weren't trying to run out without paying. Then it got really weird: the lady that had looked at our passports and put them back grabbed a heavy chain & padlock & LOCKED US IN THEIR LOBBY!! I was laughing at the ridiculousness of the situation & said, "Really?! What a nice way to treat your customers when there's a disagreement!" Long story short they are not fully set up with Agoda like most hotels, they use booking.com through Agoda and we did indeed have to pay. The whole situation could have been avoided if they understood how their own business worked (the lady had to call booking.com to figure out the misunderstanding).
My problem with Song Vy was how unprofessionally they handled the situation & how they couldn't clearly explain (even through Google translate) that yes, we booked through Agoda but the booking is actually through booking.com & our card hadn't been charged. Instead they were just trying to tell us that we had not used Agoda and to "pay now." Then flashing the passports as collateral and freaking out & locking us in when we took our passports back was way over the top & no way to treat customers that are showing no intention of just running off without paying or settling the dispute.
So we payed & left with the whole staff laughing at us seemingly to say, "Haha you idiots, we won, you lost." The woman who locked us in seemed quite proud of her idea & was especially mocking us as we left very agitated & freaked out from how intense they got with the whole situation. There was no indication of any admittance of wrongly or at least unprofessionally treating us which made sense considering the sloppy way they run their hotel in general. If you want to stay at a place that only cares about your money & giving the bare minimum then this is your place. Just make sure to not disagree with anything they do or you might end up in the lobby dungeon too!
There were multiple things wrong with this hotel from the start: the family wasn't very friendly & would generally just stare at you when entering & leaving the place, the bathroom & room was musty and dirty (dirty floor in room, accumulated/crusty hair that had been there who knows how long in bathroom (yes, even on the toilet seat) weak wifi, sad toiletries (only one towel, mostly used up toilet paper roll, a comb with someone else's hair on it! & other minor things I generally don't love in hotels I've stayed at but am ok to overlook. The stuff that was really weird follows: when we checked in a girl took our passports, walked around aimlessly with them a little, looked at them briefly and then handed them back to us. We liked this as in Vietnam they like to keep passports behind their desk usually unlocked & in a sketchy place so that was all cool. The next day another older lady approached us as we were leaving & said, "Passport." Ok, so now they wanted them so I went upstairs to get them. The lady followed me right at my back all the way INTO our room & then hovered over me as I retrieved them from the secret spot in my backpack we keep valuables. A little privacy would be nice! You can never be too safe so later I moved our valuables to a new spot as she had seen exactly where our cash & electronics were.
The next day we go to check out & she writes down that we still owe her for the two nights. We had booked online on Agoda & as far as we knew Agoda works by paying ahead for your room & then they pay the hotel. We have booked many rooms through them & that's always how it's worked. We began disputing this & all they could tell us was, "You booked through booking.com. Pay now." This was very frustrating because we most definitely did not book through booking.com. All this was done through Google translate as no one there speaks English which definitely made it harder to understand each other. Another woman then walked behind the desk as we were debating, looked at our passports on the counter & then puts them back in the drawer. We took this as her double checking they had our passports so they could use them as collateral if we didn't come to an agreement they liked. At this point we were like, "Oh hell no" as the collection of passports by hotels in Vietnam is supposed to only be for showing police if they want to check who your guests are. PASSPORTS ARE NOT SUPPOSED TO BE USED AS A THREAT TO CUSTOMERS IF THERE IS A DISAGREEMENT! So my girlfriend swiftly walked to around the counter & grabbed our passports saying, "these are not supposed to be used to threaten us if we have a disagreement." At this point it was clear they were using the passports against us as the lady ran from behind the counter yelling and slapping at my girlfriend. I intervened and told everyone to calm down & that we could solve this civilly & we weren't trying to run out without paying. Then it got really weird: the lady that had looked at our passports and put them back grabbed a heavy chain & padlock & LOCKED US IN THEIR LOBBY!! I was laughing at the ridiculousness of the situation & said, "Really?! What a nice way to treat your customers when there's a disagreement!" Long story short they are not fully set up with Agoda like most hotels, they use booking.com through Agoda and we did indeed have to pay. The whole situation could have been avoided if they understood how their own business worked (the lady had to call booking.com to figure out the misunderstanding).
My problem with Song Vy was how unprofessionally they handled the situation & how they couldn't clearly explain (even through Google translate) that yes, we booked through Agoda but the booking is actually through booking.com & our card hadn't been charged. Instead they were just trying to tell us that we had not used Agoda and to "pay now." Then flashing the passports as collateral and freaking out & locking us in when we took our passports back was way over the top & no way to treat customers that are showing no intention of just running off without paying or settling the dispute.
So we payed & left with the whole staff laughing at us seemingly to say, "Haha you idiots, we won, you lost." The woman who locked us in seemed quite proud of her idea & was especially mocking us as we left very agitated & freaked out from how intense they got with the whole situation. There was no indication of any admittance of wrongly or at least unprofessionally treating us which made sense considering the sloppy way they run their hotel in general. If you want to stay at a place that only cares about your money & giving the bare minimum then this is your place. Just make sure to not disagree with anything they do or you might end up in the lobby dungeon too!
Đọc thêm
Ngày lưu trú: tháng 9 năm 2015Loại chuyến đi: Đã đi du lịch theo đôi
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
Stayed here a few nights because of the huge room and friendly staff. We used translate to communicate because not much English spoken. But they where so accommodating and helpful. Helping us load bikes up, locking bikes away at night etc. the room we got was huge, with a balcony, TV, fridge, wardrobe, en suite. The guy in the reception invited us to eat with him and some friends (who could speak English). He took us around the market at night time, showing us around and explaining what things were. We even had a sing song under the monument.
The day we left, we got soaking wet and cold in the mountains as the rains came bad, we turned round and came back to this hotel and they accepted us back with open arms.
I miss my time here and would definitely go back for a visit and to say hello.
The day we left, we got soaking wet and cold in the mountains as the rains came bad, we turned round and came back to this hotel and they accepted us back with open arms.
I miss my time here and would definitely go back for a visit and to say hello.
Đọc thêm
Ngày lưu trú: tháng 7 năm 2015Loại chuyến đi: Đã đi du lịch theo đôi
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
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Việt NamTỉnh Lâm ĐồngĐà Lạt
SỐ LƯỢNG PHÒNG
11
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Câu hỏi thường gặp về Song Vy Hotel
Gần Song Vy Hotel có điểm du lịch nổi tiếng nào?
Các điểm du lịch lân cận bao gồm Brothers Bar Dalat (0,4 dặm), Beeppub (0,4 dặm) và Hành Trình Trên Cao (0,4 dặm).
Gần Song Vy Hotel có nhà hàng nào?
Nằm gần các nhà hàng như Sagar Indian Cuisine Đà Lạt, Blue Parrot Mexican Grill và One More Cafe.
Song Vy Hotel có nằm gần trung tâm thành phố không?
Có, khách sạn cách trung tâm Đà Lạt 0,7 dặm.
Có di tích lịch sử nào gần Song Vy Hotel không?
Rất nhiều khách du lịch thích thú khi tham quan Dinh Bảo Đại (1,2 dặm), Dinh 1 Đà Lạt (3,8 dặm) và Dalat Last King Summer Palace - Bao Dai Palace (1,2 dặm).