Dear Deborahh , I hope this email will found you My name is Top Nguyen , Hotel Manager I would like explain about the Your Reservation Cut Short as below : The first , My Villa have your reservation through your agent about 4 months ago , my staff already confirmed your reservation on 11th and 12th November through your agent . my staff also ask to request to make deposit 50% of Room rate with your agent for keep the room on 11th and 12th November . but My staff was waiting over 3 months and did not see any email or deposit , that why i request my staff email your agent and cancel your reservation one months ago ( on 15th of November ) . i did know how your agent explain to you about your reservation . and you write this review on tripadvisor it is not my faults if you would like to see fully our conservation with your agent , i can ask my staff inform fully our conversation with your agent about your reservation via the email The second ,your review is so important for my business , i hope you detele your reveiw . I hope you are well wish all the best to you Best regards Top N Hotel manager

Definitely no smoke smell when we stayed, I am a smoker and always went outside, there is seating and a table area with every villa.

I know this is an old question but for future reference: phone is +84 234 3818 018 and there is an email link through my booking site reservation but it looks like it goes to the site first. No website that I could find.