Sernabatim Beach Road Near Anthys Guest House, Benaulim 403716 Ấn Độ
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I stayed at the Happy Shack on the 2nd of February 2022 through a referral. I checked in around 22:00 hrs after a long interstate flight and had a lovely meal at the restaurant facing the beach. I then requested the manager to advise me about late checkout and associated prices as I had an evening flight to catch the following day. The manager said that he will let me know in the morning about the charges. I came back in the morning around 8:15 am looking for the manager however he was nowhere to be found. I had to wake up a sleeping staff on the side of the restaurant facing the beach. I then asked for an iron and the staff after 20 minutes informed me that they do not have any iron while I was just waiting for it... Having realized that there was no manager on site, and the staff just woke up around 8:30 am, I decided to go out for breakfast. I got ready around 9 am and went to eat food. Before leaving, I informed the staff about the late checkout and the junior staff couldn't even liaise with the manager for my query. I came back around 2:45 pm and saw the manager Deepak, (I think that was his name). I asked him about the late checkout and he informed me that I would have to pay £1500 for the late checkout for 2 hours and 45 minutes. I told him that it is not fair as it is more than half of what we have already paid for the whole night yesterday. I informed him that he is overcharging me and I felt scammed because if he would have told me yesterday that it would cost me £1500 for the late checkout, I would have checked out at 12 noon. I asked him if he can reduce the late checkout fee to which a second person (I was later advised that he is the owner by the manager Deepak) jumped in the conservation and said that it is what it is and that he cannot do anything with the pricing. At this point, I felt that I have been kept in dark purposely by the manager and that it was all to get more money out of me. There was no room for negotiation and my requests fell on deaf ears. I did inform the manager that I am a frequent traveller and that I will ensure that I share my experience with people so that no one gets scammed like me. Having heard this, the owner went very aggressive, super loud, and threatening to why i have said this. I advised him that it is a free world and I am free to share my horrible experience about how the whole situation was dealt with other people to which he stood up and come right to my face telling me not to do so. He told me that it was not for money however all this while when I told him why did no one contact me since yesterday to give clear instructions about how much the late checkout would be, he had no answer. I paid the additional 1500 for the late checkout however I truly feel that I have been scammed and kept in dark by the manager and the owner purposely. What made the situation worse was the unprofessional behaviour, aggressive approach, zero customer service, threatening and abusive behaviour by the owner, and no empathy towards me. I will never stay and would not recommend my friends and family to stay at this place. The name might be Happy Shacks but I did make my stay "UNHAPPY"…
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Ngày lưu trú: tháng 2 năm 2023Loại chuyến đi: Đã đi du lịch một mình
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
We visited Happy Shack and stayed in a double room. Food was fabulous and the staff were very helpful. Awesome to be right on the beach. Around a 30 min taxi ride from the airport or Madgao train station. Ask for Sernabatim beach road. Very good value rooms and a well stocked bar!
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Ngày lưu trú: tháng 1 năm 2023Loại chuyến đi: Đã đi du lịch với gia đình
Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.