I booked through booking.com but when i arrived, the receptionist altered my booking with a really unacceptable excuse. I felt so unpleasant and angry about such a poor excuse but tried to accept. The place was VERY BASIC with few amenities. And the bathroom was NOT clean at all Few days later I decided to check out. However, the receptionist unacceptably asked for more money. My friend could speak Vietnamese but not enough to argue with him. After all I decided to pay as I did not want to waste my precious time on him any more, finding that the man was really devious and untrustworthy I TOTALLY DISAPPOINTED about the service of your hotel and decided that I'll definitely consider to book other hotel instead of yours in my future visit
Our stay at Huyen Tram Guesthouse began badly as when we arrived our rooms,booked through Booking.com were not available. We had altered our booking to arrive a day later than planned and received confirmation from Booking.com but "reception" just a man with a mobile phone claimed ignorance. He did manage to find a room that we had to share but came up later to ask for more money. My daughter speaks Vietnamese but not enough to argue with him. He was back again early morning banging on the door, presumably to make sure we hadn't left without paying! The place is very basic with few amenities. Only plus, the beds were comfortable.
Nice nơi để ở lại! Nhân viên rất ân cần và nhiệt tình. Nó cũng khá rẻ đối với loại chỗ ở mà chúng tôi có, rất thoải mái! Chủ sở hữu giúp chúng tôi khi chúng tôi gặp rắc rối với chiếc xe đạp của mình và mọi thứ đã kết thúc tốt đẹp.