Apalling guest service. For my 3rd visit (following 2 enjoyable stays) I was allocated room 0. Rooms 0 to 5 are directly above the Idle Tap pub. Music was very loud and intrusive rendering it impossible to sleep. Despite several calls and despite reassurances that the music would be turned down it continued until 00h18. Totally unacceptable and still no apology or compensation and no reply despite calls, many e-mails and several tracked letters. Not a single acknowledgement nor the courtesy of a reply. Shocking, disgusting, apalling, disrespectful and total disregard for guest service and guest satisfaction. I will no longer recommend this property nor give them my custom ever again.
Really nice rooms, recently refurbished, clean and bright, well furnished and comfortable. We stayed 3 nights and had really good sleeps, except for Saturday when the music in the pub went on until midnight. We were out late so only impacted for 30 minutes or so. Will stay again and would recommend.
We stayed for two nights and both thought the rooms were great value for money with good facilities and free parking on site in a great location for the town centre. I would stay again if in the area.
Great value for money easy to book and check in, parking on site, but have to book it when completing your booking. Good room very clean and upto date , not far to walk to all restaurants shops etc, make sure you have a walk down canal, it's only across the road
Room ok for what needed ! Bed comfy shame about the big mouthy bird cleaning ! Rude arrogant and swearing like an old farmer ! Disgusting attitude too shame for the place ! Maybe employ better staff and I would use again