THE HERBALIST (Retford) - Đánh giá Nhà trọ & So sánh giá

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#11 trong số 13 B&B / Nhà trọ tại Retford

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1-3 Bridgegate, Retford DN22 6AE England

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retford67 đã viết đánh giá vào thg 9 2021

Retford, Vương quốc Anh23 đóng góp21 cảm ơn

Clean, comfortable rooms in an Eighteenth century inn

We stayed here on a Saturday night in the infamous Room 10, which according to fellow reviewer Jeanette is hellish. I can only assume that Jeanette has ears like Batfink and a nose like Pinocchio. Her outrage that people in the centre of a town were listening to music and having conversations on a Saturday night leads me to believe she'd bought a return ticket on the Mayflower. (In case you weren't aware Retford is in the centre of Pilgrim Father territory.) Ah those pesky townsfolk and their drum and bass - how dare they. They'll be wanting to celebrate Christmas next. The reality is this. This rooms are above the coachyard of an eighteenth century coaching inn just off the market square of a fairly quiet town. The town centre is mainly pedestrianised, so there's little traffic noise and there's not really a particularly 'lively' night life here by most people's standards. (It might be noisier on a weekend when there's an event in the town such as Party in The Square, Retford Fake Festival or Charter Day, but I presume on these weekends you'd be out enjoying yourself anyway.) You might experience what I'd call normal Saturday night noise of people moving from pub to pub in the late evening, but in the immediate vicinity there's only restaurants and a couple of bars and we didn't actually hear much rowdiness at all on the weekend we stayed. The town is very quiet during weekdays and on Sundays - one of those places that looks like a ghost town by 1am because most people turn in early. The restaurant beneath the hotel is quite posh - rowdy it is not, and we saw no evidence of an emerging drum and bass scene in Retford. We stayed at this inn around three weeks after Jeanette in the exact same room and had the windows to the courtyard open on Saturday and Sunday evenings. I personally expect when staying in a pub that it will quieten down after 11.45 - to be clear you're staying over a restaurant not a pub and there's outside seating in the courtyard during the summer - but even with the windows open I'd describe the noise as ambient. There was some fairly quiet music but I'd describe it as more of a pizza express vibe than a rave. It didn't disturb our watching of TV (which was turned down low) or keep us awake, and the venue was silent by midnight. The noise wasn't even loud enough to make us take the drastic action of shutting the window. As for the rooms themselves, they are clean, modern and in good order. It's an old Eighteenth Century Coaching Inn so you don't get a suite, but you do get an ensuite. Some rooms have a shared bathroom for a cheaper price - if you don't want to share then be aware when you book (it's clearly stated and reflected in the price). As an historic building this isn't suitable for people with mobility problems - there's no lift so if you can't manage the stairs at home then this isn't for you. But staff will help you with your bags. As for value for money, Jeanette seems to expect the Ritz on a Travelodge budget. If she honestly thinks this represents bad value for money she needs to learn how decimal money works these days. It's been a long time since you could get a suite at Claridge's for 50 bob a night Jeanette. For those of you living in 2021 rather than 1921 or 1621, I'd question what you expect for your money other than a modern, clean bathroom, a comfy bed, free WiFi, a kettle, a TV, a hairdryer, fluffy towels, complimentary toiletries, bottles of water, and ample tea and coffee. Soufflé for breakfast maybe? There isn't a trouser press, but since I gave up my three piece suit during lockdown my requirement for one has diminished. The inn doesn't do breakfast, but there's a wide selection of independent cafes within five minutes walk that do great breakfasts, and about 7 minutes to a Wetherspoons that does the usual Spoons breakfast. As it's above a restaurant you can eat here in the evenings. The location is great, with pretty of local facilities - a few minutes walk to a cashpoint, supermarkets and shops. It's located about 15-20 minutes walk from the train station and 7 minutes from the bus station. It's an easy walk, but if you haven't been to Retford before you might want to print out a map because the route from the station might be tricky for someone not familiar with the lay of the land (it is signposted though and there are taxis at the train station if you arrive late or have a lot of luggage). As someone who originally came from Retford it gladdens my heart to see how they've renovated an historic building like this. Now in case you think I'm somehow in cahoots with the owner let me just say I don't know them, don't work for them and have no dog in the fight. But it does annoy me when people misrepresent places unfairly and damage people's businesses. I almost didn't go to The Herbalist Rooms because of Jeanette's review and I'm so glad I decided to ignore her. I usually stay at 5 star hotels for business, which I don't review simply because nothing I say really adds to what others have already said, but in this case I think Jeanette's review is inaccurate and misleading. This is an independent hotel trying to rebuild its business after lockdown and for someone to troll a place like this is, I think, unhelpful to those of us who are regular travellers and outrageously unfair to the owners. I'd recommend this hotel for couples, business travellers, and solo lady travellers. I have stayed in far worse 4 star hotels that charged a lot more money. I'm quite a fussy traveller - I'm mortified by the idea of staying somewhere unclean - but this is one of the better inns that I've stayed at. I like the individuality rather than the generic effect of a chain hotel. I'd describe this place as having an adult vibe, so if you don't want to be around small children this is a good option. I personally wouldn't choose this hotel with very small kids (toddlers) simply because of the stairs and the more adult ambience - it's fine if you have teens. It's an extremely well run hotel, with its friendly and efficient staff one of its best assets. They bent over backwards for us during our stay, and I must compliment the cleaning team who obviously take a pride in their work and said a genuine good morning to us. I wouldn't hesitate to stay here again and would recommend to my friends. I've added it to my list of options when visiting Retford, which has recently developed a goodly selection of reasonably priced and pleasant small hotels.…

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Ngày lưu trú: tháng 9 năm 2021

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Mẹo chọn phòng: Just be aware some rooms have shared bathrooms - these are offered for a lower price than ensuite...

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Phản hồi từ General Manager The Herbalist Rooms, Owner tại The Herbalist

Đã phản hồi 18 thg 2, 2022

Dear retford67, We honestly loved every minute of reading through this and are so grateful that you have taken the time to share your experience, your amazing support means so much to us. We can't thank you enough and are so happy you enjoyed your stay. Please do visit us again soon, we would love to see you. Our huge thanks again. With warmest wishes, The Herbalist Rooms

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Jeanette L đã viết đánh giá vào thg 8 2021

Marden, Vương quốc Anh4 đóng góp1 cảm ơn

Don't stay here is you want to sleep

Spent a dreadful night here on Saturday 21st August. We were in room 10, 2 floors above the outside courtyard. There was loud drum and bass music playing until around 11.30 when I got dressed and went down to ask when the music would be turned off. The waiter I spoke to said he would turn it down, which he did for about 5 mins. The music started up again. My husband called down to the courtyard out of the window and asked for the music to be turned down. Again, they did for 5 minutes. At around 11.45 the staff turned their own music on while they were clearing up. This was also very loud and to make it worse they were singing along. We could hear their conversation along with loud banging noises as they moved furniture around. At 1.05 am another, I presume guest, was outside in the corridor wretching and I expected vomit outside our room in the morning but luckily didn't find any. I don't think running what is effectively a nightclub below guest rooms is a good business model. I also felt the room and bathroom were very small and not particularly well equipped for the price, therefore not good value for money…

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Ngày lưu trú: tháng 8 năm 2021

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Mẹo chọn phòng: Don't stay in room 10, not sure about the others

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Phản hồi từ General Manager The Herbalist Rooms, Owner tại The Herbalist

Đã phản hồi 28 thg 8, 2021

Dear Jeanette L, Sorry to hear you were unhappy with your stay, so much so that you have gone to the effort of posting your concerns on three different platforms. It does state on booking.com that we are rooms above two of Retford’s busiest restaurants, a cocktail bar and courtyard right in the heart of the town centre, just off the Market Square. As with most town/city centre-based hotels, a level of external noise is reasonably expected compared to those located further out from the hub. This being said, noise is rarely an issue for our guests. The windows and shutters block out most of the outside sound and we are always respectful of our hotel residents, with our ground floor venues well-managed and controlled. We can only sincerely apologise regarding the issue with the music at the weekend and hold our hands up when at fault – we have a licence till early hours but shut all venues at midnight and respectfully turn the music down around 11pm. We are sorry the level didn’t seem to be low enough and our Manager did turn this straight down once aware and was very apologetic. To claim it then was turned back up is incorrect. Room 10 is the last room on the hotel wing and is next door to our kitchen potwash, we are looking at additional sound proofing for this room but unfortunately our team members were oblivious that we had guests booked in R10 (an error on our side and we are very sorry about this) which is why they were happily cleaning down and singing along after an extremely long and back-to-back busy evening. They were innocently enjoying the wind-down of a successful shift and had they known we had guests staying next door, then they would have been consciously quiet. We cannot comment on the other hotel guest who sounded to be ‘wretching’, the whole hotel was fully booked with many stayovers as part of a wedding party, so they had likely returned from this. Our night porter was in his room at this point but did not hear any disturbances and we are not sure how this is at all a reflection on the venue. We do not operate a nightclub downstairs, far from it. We have two ambient restaurants (that accommodate families, couples, corporate parties), and a cocktail bar and courtyard as described before – we provide table service for all, there is no dance floor/dancing, we have a strict dress code, policies and our very good business model has proudly enabled us to turn what was once a derelict building into three successful businesses known for being one of the busiest and safest venues in Retford. In response to your breakfast comment on booking.com – again, had you read our property details upon booking then you would have known we are not a B&B and do not provide breakfast, but there are many lovely cafes (about a 30 second walk) from us. We are truly sorry you were unhappy with your stay Jeanette and wish you both all the very best. Kind regards, The Herbalist Rooms

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