Dear N_Ngoc_Chuyen,

Xin Chao, from SOL by Meliá Phu Quoc!

It is a big honor for all of us to have you as our guest. You cannot imagine how proud we are and the whole team were when reading your glowing review.

We are delighted to learn that we had provided an excellent stay and particularly value of our hotel. Your feedback regarding from your recent stay with us are gorgeous and greatly appreciated and will help ensure the services provided at SOL by Meliá Phu Quoc are of the highest quality. We are so pleased that you're enjoying your holiday!

We thank again for taking the time to share your experience, also suggestion. We hope to have more opportunities to serve you in your next visit with pleasant and amazing innovation of our resort as well as Phu Quoc island.



Sincerely Yours,

Shanna (Ms.)
Guest Experience Department
SOL by Meliá Phu Quoc

Dear Valued Guest,

Xin Chao from SOL by Meliá Phu Quoc! Thank you for taking the time to tell us about your recent experience in our hotel. We are happy to know that you`ve been satisfied with some of our services and facilities.

On the other hand i am sorry that your breakfast experience did not meet your expectations. On behalf of SOL by Meliá Phu Quoc, please allow us to express our sincerest apologies.

We already forwarded your comments about food variety to our chef and and about welcome drinks to our Front Office and Food&Beverage managers and they will be kept in high consideration.

At SOL by Meliá Phu Quoc, we strive to provide a superior service experience for every guests. Therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate that you shared your concern to us and it is our hope that you will give us the opportunity to serve you better in the near future.


Best Regards,

Oksana Ustiuzhina (Ms.)
Guest Experience Department
SOL by Meliá Phu Quoc

Dear buipho,

Xin Chao, from SOL by Meliá Phu Quoc!

Thank you for choosing our hotel and become part of your holidays during your time in the lovely island of Phu Quoc. We appreciated your time and effort to share to us about your recent experience with us. We valued your compliments with our service and facilities. Rest assured that we will be doing our utmost in providing superior guest experience.

Meanwhile, we appreciated that you shared to us some information in which you think we failed to meet your expectations and you are not satisfied enough. We apologize if the deposit secured during your stay with us is not what you are expecting for. Prior at hand of every guests' arrival, a welcome letter is provided thru email informing about the hotel information including securing hotel deposit. We can only hold the deposit maximum of 7 days and after this day automatic credit back to guests' account. Each bank instituion has its own policy for this matter and we apologize if it took long time for your case. We can support and advise you to contact your bank about this case and we are more than happy to assist you if ever you still need assistance from our end.

We are looking forward to welcome you again in the future and experience the innovations with our service and facilities.

Sincerely Yours,

Lance Navarra Leong (Mr.)
Guest Experience Manager
SOL by Meliá Phu Quoc