Dear Gunnel B,

First of all I would like to thank you for your recent stay at the Baur au Lac and for having taken the time to write your reaction on Tripadvisor. Your feedback with regards to our facilities and services is extremely important to us and allows us to continually monitor and improve our services.

We are delighted to hear that you enjoyed the time spent with us and especially appreciated our service, our banqueting facilities and our homemade Birchermuesli. Rest assured that we will share your review with our entire team.

We are sorry to hear that the room to the inner court yard was not your preferred location. Numerous costumers especially ask for our inner court yard rooms due to their absolutely quiet atmosphere. We are most certain that during your next visit we will find a suitable room for you. Just indicate your wishes while making your next reservation.

Furthermore we have also taken note of your other comments regarding our terrace. It is correct that due to necessary maintenance works and weather conditions we usually do open our terrace during the Easter week, until then the terrace is being catered by our lobby bar team.

We hope to welcome you back to the Baur au Lac in the near future.

Yours sincerely,

Wilhelm Luxem
General Manager