One of the Best in the Business - JW Marriott Hotel Hanoi

Dear Ian T,

We are delighted to have been your chosen hotel this summer. It was truly a pleasure to serve you and your family.

We can't thank you enough for the kind words about your experience with JW Marriott Hanoi Hotel. Your feedback has been shared with Nga, Long, Anh and the whole hotel team as a way of celebrating our commitment to providing the highest level of hospitality.

We have shared your feedback regarding the coffee and the food at our JW Cafe buffet with the hotel Leadership Team to ensure the necessary guidelines are in place and reviewed to prevent the inconvenience from occurring in the future.

Please rest assured that we keep working to uphold our commitment to deliver exceptional service to every guest.

Again, we highly appreciate your feedback as it will assist us in becoming better at what we do and allow us to reiterate our sincere apologies for the inconvenience.

Wishing you a happy week ahead and look forward to welcoming you back soon to Hanoi.

Sincerely,

My Pham
Quality Manager