Chỉ là một khách sạn ok - Golf Valley Hotel

Dear hah643,

Thank you for taking the time to reviewing your recent experience at our hotel. We very much appreciate your feedback as it continually allows us the opportunity to review and improve our service and facilities.

I was most concerned to learn of your disappointing experience during your recent stay with us, in particular in regards the experience you described is not in line to the level of service that we strive to achieve here at our hotel. I have shared your feedback with our General Manager so that he can process and remediate the shortfalls in the service you had experienced.

I do hope that this stay has not marred your overall impression of the Golf Valley Hotel as a whole. I know that we cannot turn back the clock on your experience, but I would very much appreciate the opportunity to welcome you back and make up for this less than perfect experience.
We certainly value your patronage of our hotel and would very much appreciate the opportunity to welcome you back in the not too distant future.

Sincerely yours,

GVH Marketing.