Bad security, bad service, bad... - Khu nghỉ dưỡng Đà Lạt Cadasa

Dear Buu Lam,

Thank you for your feedback. We are really sorry about an unexpected incident during your stay with us. We are also sorry if in the first process of the investigation you had the impression that you or your friend (who did not register as guest in your last night stay) were involved in the problem.

You informed us in the morning that you lost your belongings in your last night stay, not robbed. Your case is being carefully investigated by a security guard company which we contracted for managing the resort’s security and the local police department. Therefore, we do not have the authority or ability to suspect anybody or conclude anything about the issue. When we get the official conclusion from the local police department, we will inform you the result and the solution for your issue based on the result and the mutual agreement of both side. We also gave you our commitment letter to ensure that we totally support the local police department work and will follow up this case.

Any comments or feedback without the name of Dalat Cadasa Resort, and any comments or feedback not in our website, fan page or our partner’s website (e.g Tripadvisor, Agoda…) are not official and thus are not related to us.

Again, we are sorry about this problem. Surveillance cameras are installed in the living rooms as an additional security measures to help our contract security guards manage the villa better. We hope you keep calm and wait for the result rather than asking your friends and relatives who did not even stay at our resort to bombard us with tons of bad reviews on many social websites.

Best regards,