Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
GrandVistaHanoi, Tổng giám đốc tại Grand Vista Hanoi, đã trả lời đánh giá này
Đã phản hồi 19 thg 10, 2019
Dear Mr. OfirDuchovne,
Firstly, I would like to thank you for taking your precious time to advise of your recent stay at Grand Vista Hanoi. Since our hotel is still very new, it is only through honest feedback such as yours that we are able to improve our service.
I truly appology for the inconvenience you have encountered during your stay as we have not met your expectations. I certainly empathize regarding the points you mention in your review, especially some communications between you and our staffs.
Please rest assured that corrective actions have been seriously taken by related departments and necessary trainings will be conducted again to all our staffs at guest-contact area. In addition, our housekeeping and engineering team will invest more time and effort to immediately improve conditions of our guestrooms.
Once again, I want to thank you for bringing these issues to our attention. On behalf of the team I do apologize for the inconvenience this caused and hope this experience will not refrain you from enjoying your stay at our hotel. Please contact me personally at gm@grandvistahanoi.com if you need any further assistance or there is anything I can do to make your future stay more enjoyable.
Kind regards, Tung Bui General Manager
Phản hồi này là ý kiến chủ quan của đại diện ban quản lý chứ không phải của Tripadvisor LLC.