Khách sạn kinh doanh - Fortuna Hotel Hanoi

Dear NGCK,

Thank you for taking the time to tell us about your experience at the Fortuna Hotel Hanoi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Fortuna Hanoi, we are striving to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Public Relation Manager
Fortuna Hotel Hanoi