Dear Tuan,
Thank you for reviewing our restaurant. It was very nice meeting you.
Of course we have read your review with attention and it is truly a pity you did not enjoy the experience as you were hoping for. I am very sorry you did not like the dinner.
We are to be precise still a restaurant, of course there is no light in the dining room and the service staff is blind, however that should not take away from an actual hospitality experience. The service staff strives to provide the best service to all of our guests. The chefs in our kitchen team take pride in making sure the dishes prepared are to be fully enjoyed by our guests, we place a lot of effort in the development, preparation and even presentation of the food. Therefore it is truly regrettable you did not enjoy the experience.
I hope you will consider a second visit and show that this is not standard to what you experienced. We do look forward to showing you the opposite.
Kind regards,
Germ

Dear Thanh,
Cám ơn rất nhiều for your kind second visit and for writing a review.
I am very glad you had a great time dining with us. The team and I are glad we pleased you on both occasions and we are happy you like the food, the service and the concept.
At Noir. Dining in the Dark we are very proud of our service and it is always a pleasure to know we achieved our goal: providing a unique experience to our guests and meet every guest’s expectations.
It was nice to have you back and we hope to welcome you soon again,
Kind regards,
Germ

Dear Kendy,
Thank you for your review and it was a delight welcoming you to our restaurant.
I am glad we pleased you with the dinner and you found the service happy and enthusiastic.
It is nice to read you liked the food, but I regret that you felt that the portions were not sufficient for you. We do get many positive reviews and feedback and hardly hear that the portions are not enough. It is rather unfortunate and I regret that it was not what you had hoped for. That is also why we write in the menu that one can ask the Food Guide in the dark for second helpings if one likes a dish. Our first priority is pleasing our guests.
Thank you once again and you are welcome.
We hope to welcome you back soon again,
Kind regards,
Germ

Dear Noir.-lovers,
Xin cảm ơn for having dinner at our restaurant and for writing a review. It was nice sharing this unique experience with you.
The team and I are glad you liked the dinner from service to food and value our concept of employing deaf and blind staff as well.
Dining in the dark does indeed touch many aspects, for you as a guest is a unique dining experience, focusing on ones “other” senses and not being distracted by phones, secondly for the blind and visually impaired it provides us to create jobs and that all together raises the awareness. I am glad and grateful that is noticed and appreciated by our guests.
We do look forward to welcoming you back again and thank you for introducing our restaurant to your relatives, friends and many others, until soon,
Kind regards,
Germ

Dear Kristina Truong,
Thank you for choosing Noir. Dining in the Dark and for sharing your impressions with the TripAdvisor community.
I am happy you liked the dinner and found the concept special.
Besides having a unique dining experience in the dark and job creation for the blind and visually impaired, this concept also allows our guests to get a better insight into the life and work of the blind. I am happy that that is noticed and appreciated by you.
We believe the lack of experience in the service team - none of them had any employment prior to Noir. - is compensated by their passion, enthusiasm and possibility to show our guests how it is to be in a complete dark situation.
We do look forward to welcoming you back with new friends,
Kind regards,
Germ