Dear Cruiser30553772974,
First of all, we would like to thank you for your time and your constructive feedback. We appreciate all critiques as it greatly assists us in our commitment to constant improvement.Please accept our sincere apology for your experience.
Once again, we thank you for your comments and hope to win the chance to serve you again. Please let us know your next visit to Imperial Hotel Hue and we will make sure every effort to be made for providing you the best service we always strive for.
With best regards,
Hotel Management.