Lần này hơi thất vọng - Mekong Riverview Hotel

Sabaidee,
first of all, we would like to thank you for your return visit to Luang Prabang and Mekong Riverview Hotel. It is always such a pleasure to welcome guests back and we are grateful to hear about your fond memories.

On behalf of all the team we would like to apologize for the inconveniences that occurred during this time of your visit and we feel sad to hear that your experience makes you reconsider your next stay with us.

We wish you had told us about the cracks in the doors and windows, we would have loved to offer you a different room. Since our rooms have a lot of wooden elements, little movements can happen especially during the humid season when the air pressure changes; if we see that happen, we'll get it fixed immediately as of course we don't want our guests to be disturbed by mosquitos!

Your description of the breakfast situation lead us to talk to our kitchen team and assess the circumstances and we promise to improve immediately! Please also be informed that we are currently assembling new electrical carts, unfortunately they were not ready yet at the time of your visit. But for sure we want to continue offering this service to our guests.

For the laundry, we are following up on this; since this has never happened before it will be our first priority to make sure it's a one time occurrence. Our sincerest apologies again.

As for the staff situation, you are correct that we currently have less staff, which is partly because of the low season and partly because of the still ongoing recovery of the pandemic. Rest assured that our staff are highly committed to helping our guests and are always open for any question, wish or complaint.

Kind regards,
Mekong Riverview Hotel