Good service boutique resort - Khu nghỉ dưỡng Grace Boutique

Dear Zi Yao L,

It is not customary for me to reply to a review in an unpleasant manner. However, it is warranted in this case.

Regarding the motorbike rental, the person you spoke to was not me but one of my employees, Mr. Muoi. I was away on a business trip. The price 200k dong that Mr. Muoi quoted you IS the going price for a day’s rental of a motorcycle in Mui Ne. You wanted to negotiate. So Loan stepped in to help interpret and convinced Mr. Muoi to accept 150k dong which is well below what you would have to pay outside. After 3 days of usage, you left without paying him for the rental and gas. This is a first at Grace Boutique, and it is the most detestable behavior ever exhibited by anyone that came in contact with our property. I am sickened because this represents a good amount of money to Mr. Muoi and his family. It really is a shame because he is a true gentleman, a hard working and honest man. More than any other employees, Mr. Muoi is often singled out by our guests for his helpfulness and friendly dispositions. We ended up giving him some money to help offset his loss, but I can tell how disappointed he was. I hope you enjoy spending the 450k dong (about 21 dollars) that you cheated him out of.

Regarding the kitchen, I spoke to our staff and was told the conditions you described did not happen. I will believe them because cleanliness is our top priority. The kitchen staff prepares food not only for our guests but also for our entire family. We closely monitor our kitchen with surprise walk-thru plus its activities and conditions are always displayed on close circuit cameras. I am sorry that you fell sick but since no other guests nor any member of my family were taken ill, we must conclude that you have contracted your illness elsewhere.

Regards,

Van Allen
Owner - Grace Boutique Resort