Too expensive for such bad service - White Sands Resort

Thank you Alexandra for your review of White Sands Resort.

The beach at White Sands Resort is by far one of the best along the strip if not the best.

Starting with the cost of your room please understand that your stay was during a very busy period for the area and that White Sands Resort is always competitively priced. You can see from other reviews that many other guests found our rooms to be ' great value for money'. Also had you have stayed in any other resort in Mui Ne you would have been forced to pay $100 per person for a new years gala dinner taking this into account your stay at White Sands Resort was relatively inexpensive.

The price of an extra bed is written on the booking site you booked the hotel through and so you should have been aware of the extra cost you had to pay as it is made very clear when you book with us.

I would like to make it clear that the two older men you mention were only on holiday here and that it is only my brother and myself that run the resort us being two young Englishmen.

I am sorry to hear this about are breakfast as normally guests describe it as 'good' and 'very substantial'. Perhaps it was just not to your taste we will work on incorporating some foods from America.

I am very disappointed you did not discuss any of this with myself or my brother as we had seen and spoke to your several times during your stay. Had you have mentioned anything to us it would have been resolved.

From everyone at White Sands Resort we would like to thank you for your stay.