Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
HarryWSR, Manager tại White Sands Resort, đã trả lời đánh giá này
Đã phản hồi 1 thg 6, 2015
Thank you very much for your review of White Sands Resort, we really enjoyed you staying here with us and it was very nice to meet you.
It's great to hear such nice complements about the room, the beach and F&B. When it comes to the music at the bar we have tried it once before however not all guests enjoy it as some people just wish to sit back and listen to the crashing waves of the ocean, this is however something we will look at again when we refurbish the beach bar later this year.
I have spoke to the under manager about the trip he arranged with you to take you to the local fish market and he explain to me that he had spoke to you about this and had informed you in the morning that he would not be available. I am sorry that perhaps he did not make himself clear enough and that there may have been a misunderstanding. I am not sure if you found exactly the same bottle of wine for sale in the market that much cheaper than at the resort as the amount you are describing is a lot more than the typical markup that would be on drinks. I will double check this to make sure that all of our food and drinks are correctly priced.
The problem relating to WIFI is actual a wider issue to do with the internet supply from Hong Kong and so is some what out of my control, I know that there was access in the lobby and so I am not sure why you could not get online here.
I am sorry I could not be there for your check out which I am sure would have solved all your problems, however I was away on business in HCMC. It is listed on all of the booking sites that White Sands Resort does not accept American Express obviously this is due to the bank not accepting it and this is something I will try to get changed so as to avoid any future problems.
Thank you very much. Harry Baker harry@whitesandresort.com
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