Đánh giá này là ý kiến chủ quan của thành viên Tripadvisor chứ không phải của Tripadvisor LLC. Tripadvisor thực hiện kiểm tra đánh giá.
tayhohotel, Manager tại Khách sạn Tây Hồ, đã trả lời đánh giá này
Đã phản hồi 24 thg 9, 2016
Dear value guest, On behalf of our entire team, I would like to apologize for provide you a room that under your expectation and all inconvenience caused. Your satisfaction is important to us and we will be using your feedback to make improvements to ensure we offer an exceptional experience for our guests in the future. We admit that the Superior room do not have a nice view, window for the sunlight. (Just only the Deluxe room have river view, but we have large public balcony that all customer can enjoy nice view there). In addition, we are living in an environment with a vast tropical fauna. In your case, two hour before your check in time we already check the room, unfortunately still one dead Cockroach (We were using some method to try to keep them away caused it’s dying and went out after we had gone). As you knew, Cockroach dead was completely harmless and we take it out right away after your request. Thank you so much for your understanding. Our company have a plan to decoration, upgrading whole hotel after rain season. We sincerely appreciate that you have shared your concern and hope you will give us another chance to provide you with higher service and accommodations on your next visit to Can Tho. Sincerely,
NGUYEN THI KIM QUYEN Manager HAU GIANG 1 - HAU GIANG 2 - TAY HO - HOA PHUONG - HOA SU RESTAURANT 42 Hai Ba Trung, Tan An Ward, Ninh Kieu Dist, Can Tho City. Tel: (+84.710) 3.823.392 Mobile: (+84). 907 712767 Fax:(+84.710) 3.819.233 www.tayhohotel.com - www.canthotourist.vn
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