Có thể là khách sạn tồi tệ nhất !! - Garcia Resort & Spa

Dear booksandmorex,

Firstly we would like to thank you for your review about our hotel.

We are sorry to hear that you think we are the worst hotel possible. We really do try to keep our standards high throughout the season.

Seeing your picture of the smoke alarm in your room has shocked us.We checked our rooms to ensure everything is correct but it seems our housekeeping staff had missed this. We wished you would have informed us during your stay of your find so we could have dealt with it there and then rather than wait until you had left and to see it on the internet.This issue has been brought up with our staff.

Regarding your swim up room, we are saddened to hear you found this option a waste of money but we do not guarantee warm water and we do not have the facilities to keep it heated throughout the year.

The average staff age in our hotel is not 17, it is actually 20. Here at the hotel we give all ages an opportunity to work. This is how tourism students also get experience in the line of work they wish to work in after they graduate or even just to provide an income over the summer. You will find in most hotels, staff tend to be of a younger age but this do not give the excuse of staff not caring. We ask all our staff to do their job to their best quality.

Here at Garcia Resort & Spa Hotel, we treat all our guests the same, no matter of their nationality or their boarding choice.

Our kitchens are cleaned after each meal time. We give our staff a break straight after serving then they go back to clean the kitchens thoroughly.

The time you decided to go into the kitchen which is actually a non-permitted area to guests for health & safety and insurance purposes, our kitchen staff were on a break. We have taken onboard all your comments and passed on to all managers.

Kind Regards
Harun Oz.