"Nice room, cumbersome checkin staff!" CuongICT
"When my family arrived at around 11:00 am there were 2 or 3 receptionists, I booked a room through Mr Martin Masik, a foreign brother-in-law, a fairly high-class customer at Hyatt's system, but one The service doesn't seem to apply to the family members of the guest, so my breakfast had to be charged, when I checked in I had to call Martin a few times to finish, which was quite troublesome because Martin was abroad and It's midnight!"
Translated by Google
Dear CuongICT,
Greetings from Nam Nghi Phu Quoc and thank you for your kind comments. Please accept our repeated apologies for your arrival experiences.
Your candid feedback will provide us with learning opportunities how to interact better in the future when it comes to corporate rates, different booking channels and discrepancies of third party registrations.
We are looking forward to welcome you back soon again with a friction free check in administration.
Sincerely Yours,
Nam Nghi Phu Quoc Team